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CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time. Installing a CRM system before creating a customer focused organization is the most dangerous approach while attempting customer relationship transformation.

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The customer experience is the key to the success of any product or service in this digitalized world. In other words, a clear understanding of user interface and the user experience is the key to stick to the top in…

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This paper after a brief survey of computer vision in telematics, describes the various steps involved in vehicle detection through image processing. The paper also covers Monocular and stereo based vision for image detection and also discuss about how the…

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We live in very interesting times. Across industries, desire to innovate at high velocity is challenged by the shrinking time to create in an ever increasing competitive market place. Good ideas are, as always, in very high demand. Organizations, large…

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Shopping is inherently a social experience. Meeting up with friends in a mall, sipping coffee and window-shopping together, browsing through the wares in a busy shopping district, stumbling across cool, unexpected treasures—these are the moments that make "going out shopping"…

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The word ‘omni’ means ‘all’ or ‘every’ in Latin. The term ‘omni-channel’, thus refers to ‘all channels’. Changing consumer behaviour, preferences and expectations make it imperative for businesses to reach out to customers in every way possible, so they can…

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The need for enterprise mobility and the consumerizarion of IT have been the driving factors behind the BYOD trend. Younger and technology-savvy employees, keen to merge personal and business activities on their personal devices are dinging about...

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We live in very interesting times. Across industries, desire to innovate at high velocity is challenged by the shrinking time to create in an ever increasing competitive market place. Good ideas are, as always, in very high demand. Organizations, large…

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SDDC – a term that still dwells in the futuristic sense of things, is perhaps the next major milestone in a cloud-centric world that can entirely change the way data is stored and managed. A fully software defined and software…

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For most businesses today, logistics and supply chain are major concerns that require constant improvement. Organizations spend ample amount of time and effort in optimizing their procurement and delivery cycle. Effective utilization of available resources is one area where businesses.

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