Patient Experience Management: Key to ProgressBy Sreejit Menon On 10 Feb 2016
Experience management is key to any industry. Understanding and managing ‘experience’ could be for external as well as internal stakeholders, but to a large extent experience management is focused primarily on the end consumer and more so in a B2C...
Patient Experience is key to Customer Delight and Retention in the Healthcare IndustryBy Sreejit Menon On 10 Jul 2015
Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual's interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a...
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