Innovation
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Leverage Big Data: Push your customers from ‘just browsing’ to ‘sold’
By Sethuraman Janardhanan On 15 Jul 2014In today’s digital age, it is easy to understand where Werner Vogels, Chief Technology Officer, Amazon is coming from when he says, “ You can never have too much data – bigger is definitely better. The more data you can...
Analytics Customer Experience Digital Enterprise Digital Transformation Innovation Retail Solutions Technology
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Document Digitization: Regaining Importance due to Digital Disruptions?
By Shantanu Paknikar On 14 Jul 2014The digital age is here. Well, almost. One of my favorite anecdotes is about a project worker coming back from the printing room with a sheaf of papers, explaining to colleagues “It’s my project report”. When questioned about the title...
Business Process Management Case Management Content Management Digital Enterprise Digital Transformation Disruptive Technology Innovation
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Dynamic pricing strategy
By Sethuraman Janardhanan On 11 Jul 2014The days when the price of a product depended on the perceived value it gives the consumers and the price of a competing product, are fast fading. In today’s digital world the customer is spoilt for choices as virtual stores...
Analytics Customer Experience Digital Transformation Innovation Retail Solutions Technology
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Next Gen Customer Experience Management: Proactive Customer Care
By Shantanu Paknikar On 25 Feb 2014The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
Analytics Banking Customer Experience Digital Transformation Innovation Insurance Solutions
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Innovation in Industry – An IT Services Perspective – Part 2
By Shantanu Paknikar On 11 Nov 2013In my previous post Innovation in Industry – An IT Services Perspective - Part 1 I wrote about the long-term challenges likely to be faced in the IT Services sector, and why innovation initiatives will be critical for survival and growth....
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