Turbocharge Your Customer Relationship Management with Salesforce EinsteinBy Sachin Singh On 21 Aug 2017
Picture this: You have a personal data scientist at your service, that enables AI capabilities into your apps, helps you with predictions and suggestions, discovers relevant insights automatically, advises next best course of action, automates tasks, and all that proactively....
Building a Master Data Management Strategy for CRM SuccessBy Shashin Shah On 22 Sep 2015
For CRM users, Master Data Management (MDM) can not be ignored. MDM plays an important role in building effective and results-oriented customer relationship management (CRM) processes, it sets the standard for information governance. Customer data is generated through platforms like...
CRM Success Through Effective Master Data Management StrategiesBy Balaji Bussarapu On 27 Aug 2014
If you use a Customer Relationship Management (CRM) system you can’t afford to ignore proper data management techniques. Proper data management is critical to effective information governance. And, Master Data Management (MDM) plays a vital role in building results-oriented and...
Next Gen Customer Experience Management: Proactive Customer CareBy Shantanu Paknikar On 25 Feb 2014
The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
OSSCube Drupal/SugarCRM Integration module releasedBy Balaji Bussarapu On 22 May 2013
OSSCube is announcing OSSCube Drupal/SugarCRM Integration at DrupalCon in Portland, OR. Usually the most challenging and time-consuming step in integrating Drupal and SugarCRM is mapping the modules and related fields so that the integrated system works smoothly to improve customer...
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