Customer Relationship Management
Turbocharge Your Customer Relationship Management with Salesforce EinsteinBy Sachin Singh On 21 Aug 2017
Picture this: You have a personal data scientist at your service, that enables AI capabilities into your apps, helps you with predictions and suggestions, discovers relevant insights automatically, advises next best course of action, automates tasks, and all that proactively....
The 7 Step Framework for Digital Transformation in BPMBy Yugandhar Babu On 25 May 2017
Digital Transformation is radically transforming the global business landscape. Enterprise executives in almost all the industry verticals are leveraging the key levers of Digital Transformation including Social Platforms, IoT, Mobility, Cloud, and Analytics to increase the performance and reach of...
Next Gen Customer Experience Management: Proactive Customer CareBy Shantanu Paknikar On 25 Feb 2014
The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
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