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Customer Experience is key for Airlines business. While Airlines do their best to provide seamless experience while optimizing on business efficiency,  Estimates show that airline spend on security has increased 25% over the last year primarily due to data collection & transmission, capital expenditure, security delays and diversions. With a volatile economy, increasing operational cost and increasing passenger volumes, it’s an opportune time for airlines to improve operational efficiency, perform large scale transformation and deliver a highly differentiated customer travel experience. These can be achieved by relying on actionable analytics, improved e-commerce strategies, robust backend operational systems and social media engagements.

Happiest Minds Technologies has crafted a unique blend of services and solutions for the Airline Industry. Our services are based on the core technology pillars of Cloud computing, social computing, Mobility and Analytics that are best suited for the travel industry.


1. Increase Revenue and Customer Experience

  • Integrate social media platforms with in-house CRM to develop new insights, tailored offerings, 360-degree view of customers
  • Increase yield, strengthen profitability and serve the customer better by seamless cross-channel integration of online, offline & mobile channels
  • Offer ancillary services, unbundled products and location based services on mobile

2. Improve Operational Efficiency:

  • Gather actionable insights using integrated dashboards – Customer opinions, Operation data, Revenue (seat & ancillary services), KPIs (RASM, Operating Profit, Load Factor, Available Flying Time, etc.) and distribution channels performance
  • Integrate, test, deploy and manage all operational software – GDS, CRS, CRM, DCS, Flight planning and tracking, Route scheduling, Weight and Balance, Crew scheduling, Ground handling, MRO, Baggage handling, Distribution Channels and other management systems – Fleet, Yield, Cargo and Revenue

3. Manage Risk

  • Adhere to PCI compliance regulations as per PCI-DSS 2.0
  • Ensure smooth operation of systems by maintaining multiple environments (test, pre-live, live) and multiple geographies of all operational software
  • Secure infrastructure on all channels and establish a unified command & control mechanism through convergence of IT & non-IT infrastructure



Customer Experience

Happiest minds have framework for building customer experience using combination of three triggers that are disrupting the customer experience space: Location based services (Lo), Mobile Apps (Mo), and Personalization (Me). Our solution leverages our extensive expertise in enterprise mobility and the data analytics & insights space to address how these triggers can be combined to transform the digital customer experience. We offer

  • Location based experience personalization
  • Omni channel Experience.
  • Customer Engagement & Digital Loyalty Solutions
Analytics & Business Intelligence

Business intelligence and analytics play a key role in addressing many revenue impacting and operational problems. With the right set of reports, ability to generate ad-hoc report without any technical knowledge, with a single source of truth and high data quality – travel companies can create a differentiated customer experience and increase their revenue. We offer:

  • Marketing Analytics
  • Revenue Management
  • Customer Analytics
  • Digital Analytics

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Mobility Solutions

Today’s travelers want to access all the travel related facilities and information’s on the tip of their figure, anytime, anywhere. Happiest Minds provides a wide range of mobility solutions, with advanced accelerators that can give your Airline business the true Mobile advantage. Our solution portfolio takes end to end care of mobility needs of a modern traveler. We offer:

  • Mobility Advisory Services
  • Mobility Application Development Services
  • Mobility Quality Assurance (QA) Services
  • Enterprise Mobility Management (EMM)

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Infrastructure Management

Infrastructure transformation services offered by Happiest Minds, help organizations address this question, and prioritize right projects, assure service transformation that reduces your time to market and thus helps in increasing your market share. Our offerings for infrastructure management are:

  • Cloud Technology Management Services
  • Unified Communication and Device Management
  • Big Data & Database Management
  • Managed Infrastructure Services (GNOC) – 24×7


Security Management

Happiest Minds offers comprehensive Security-as-a-Service (SaaS) covering compliance management, identity and access governance, cyber security and application & mobile security Different solutions offered are:

  • Compliance Vigil
  • Threat Vigil
  • Identity vigil
  • Cyber Vigil



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