Rising customer expectations are amplifying the complexity of digital selling and challenging traditional infrastructures. When the competition is intense, every transaction can make the difference. However, legacy retail platforms lack ability to identify, reach and interact with customer at different channels. This limits ability of retailers to deliver differentiated customer experience or global expansion goals. Retailers need ability to reach customer across different channels, with lean and agile IT systems to deliver on customer expectations while managing complexities at the back end.
Happiest Minds Omnichannel Commerce Service empowers organizations to deliver open, consistent and personal user experience across channels of the customer’s choice. We help our clients leverage advanced analytics to better understand customer preferences and elevate experiences by connecting store and fulfilment center. We enable organizations to:
- Deliver consistent content, product information and digital experiences across web, mobile, store, and all social channels.
- Enhance inventory visibility and integrate unified payment options across channels.
- Enable convenient shopping experience by flexible pickup schedules and enable stores to perform pick-pack-ship tasks.
- Create a single point of truth by streamlining order visibility and traceability.
- Empower customer support personnel and store staff by providing information on customer past purchases, interactions, queries and complaints.
- Integrate AI powered chatbots to enable assisted selling on digital channels.
- Enable B2B organizations to build experience like B2C, while managing all business processes.
Our innovative and secure omnichannel solutions are designed to support superior product information cataloging, complex pricing structures, product search tools and tailored checkout processes to create a higher customer retention rate. We help you hyper accelerate omnichannel retail transformation without replacing the existing ERP system, ensuring a cost-effective implementation.