Retail Industry
Emergence of new shopping patterns, “Anytime, Anywhere” access and increase use of new technologies are changing the outlook of retail Industry. Research shows that 87% of Best-in-Class retailers are innovating the shopping experiences of their customers, enabling the ability to shop in stores, online, and across new channels.
At Happiest Minds, we believe that this is an incredibly opportune time for retailers to create disproportionate business value and deliver a memorable experience to the end consumer by relying on robust backend operational systems, mobile technology, actionable analytics and social media engagements.
Happiest Minds has expertise in delivering solutions around disruptive technologies like Mobility, BI & Analytics, Workflow Integration and Cloud along with strong Program Management and Domain skills thereby enabling smoother transformation to Next Generation Retail.
Happiest Minds Retail Solutions are:
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Customer Experience Enrichment:
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In store shopping experience
- On Demand Information, Personalized Offers
- Checkout Experience
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Online shopping experience
- Loyalty Management – Personalized Pricing Info
- Delivery Experience
- Merchandise Pickup/Drop Off Experience
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In store shopping experience
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Process Transformation and Workflow Management:
- Warehouse Merchandise Processing
- Expiring inventory management
- Unified Communication
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Business Intelligence and Operational Analytics:
- KPI Matrix
- Digital inventory
- Shipment Visibility and Tracking
- Demand Insights
White Papers
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Enhancing Customer Experience using a Middleware Based Intelligent Agent
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer: mobile devices. While mobile devices have been around for several years, there are two categories that have resulted in the explosive growth in this industry especially over the last two or three years – smartphones and tablets.
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Transforming Online Retail Using Social User Data Analytics
Shopping is inherently a social experience. Meeting up with friends in a mall, sipping coffee and window-shopping together, browsing through the wares in a busy shopping district, stumbling across cool, unexpected treasures—these are the moments that make "going out shopping" in the real world so much fun.
Brochure
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Intelligent In Store Mobile Shopping (IIMS)
We are in the middle of the technology revolution that is happening in the area of mobile devices and applications: for example, studies shows that there will soon be more mobile devices on Earth than people!
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Are you ready to move your customers in a 'happier' direction?
The 24*7 convenience of the web and the explosion of social media have put customers firmly in the driving seat with the ability to instantly cross-check product information, ratings, compare prices and share their experiences on public forums. Added to this, the proliferation of smartphones and tablets are driving one of the largest shifts in ecommerce with its ability to provide anywhere, anytime access to information. Armed with these technologies, customers are becoming more demanding and constantly expect better services and continual innovation.
Case Study
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Innovative retail solution Case Study
Implemented a boutique of transformational solutions ranging from warehouse process management to customer interface touchpoints. Developed an integrated mobile enabled platform using interactive tablets as kiosks and iPods as communication devices providing workflow automation for improved warehouse operations, In-store operations, unified communication, digital displays, self kiosk, analytics and reporting.