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Is compliance standing in the way of enterprise cloud adoption?
By Priya Kanduri On 20 Jul 2015The cloud is here to stay—no one doubts that anymore. Across the business world, enterprises have already seen the power of the cloud and adopted it, albeit to different degrees. Most IT departments and decision makers have some sort of...
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Disruptive Technology Weekly Roundup – Jul 11th to Jul 17th
By Kiran Veigas On 17 Jul 2015The proliferation of Internet of Things, Software Defined Everything, the Next Generation Digital Enterprise and Billion Dollar Start-ups is fundamentally changing the way global organizations leverage technology to design products, foster collaboration internally and externally. At Happiest Minds, we harness...
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CUSTOMER LOYALTY FOR THE DIGITAL ENTERPRISE
By Shantanu Paknikar On 16 Jul 2015Loyalty Programs, where customers earn reward points that can be redeemed for benefits later, are popular across industries such as Retail, Travel, Hospitality, Banking, Airlines, and others. Such programs have been around for several years. However as enterprises and their...
Consumer Engagement Customer Engagement Customer Experience Digital Enterprise Social
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5 Drivers for Securing the Internet of Things
By Prasenjit saha On 16 Jul 2015If you have any doubt at all about the impact of the IoT, consider these facts: 75 percent of the world’s population has access to a mobile device. When you compare the number of connected devices in 2009 (0.9 billion)...
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Patient Experience is key to Customer Delight and Retention in the Healthcare Industry
By Sreejit Menon On 10 Jul 2015Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual's interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a...
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