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What Retailers Should Do Before Investing In IoT Technology
By Sandeep Agarwal On 28 Sep 2015The Internet of Things (IoT) — the automated transmission of data over a network, without the need of human interaction — promises to change the ways customers interact with retailers, and it is no wonder that the retail industry is...
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How to Protect Your Data from Third-Party Breaches
By Prasenjit saha On 28 Sep 2015The December 2013 Target data breach that compromised the credit card information of 40 million customers was the first of many wake-up calls to organizations, bringing home the damage a company can sustain when a partner’s systems are hacked. As...
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Disruptive Technology Weekly Roundup – Sep 17th to Sep 23th
By Kiran Veigas On 24 Sep 2015The true skill of deploying the essence of disruptive technology in an enterprise comes with an ability to make better informed decisions, make on-the-fly adjustments and tweak its products and services in absolute accordance with the market trends. Businesses in...
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7 Focus Areas for Customer Experience Management
By Shantanu Paknikar On 23 Sep 2015For those familiar with Michael Porter's work, strategy is about differentiation. In the digital era, there is a growing consensus that differentiation will depend on how service providers manage their customers' experience. Strategy then will need to increasingly focus on...
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