Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud
Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, CloudDigital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Banking

Channel Optimization for Banks

Channels are fast becoming an integral part of banking activities. In this age where customers enjoy best possible services across all industries, banks have to concentrate on and optimise their channel management strategies so that they are able to ensure customer satisfaction and loyalty. Data indicate that in the period from 2012 to 2017, branch […]
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Proactive Customer Care

Next Gen Customer Experience Management: Proactive Customer Care

The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do so in a proactive manner. To put this in another way: while it is essential […]
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Top 6 Technology Trends in Banking

The trends listed below are identified from a short to medium term perspective. We also try to identify the key drivers for some of these trends i.e. whether they are demand driven (consumer needs) or regulatory compulsions or just proactive investments in technology for future growth.   1. Convergence of Mobile and Online platforms As […]
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