Banking
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Bank Goggles: From One Touch to Touch Free Banking
By Benjamin Sanjay On 17 Dec 2015The retail banking sector has now entered the era of digital transformation. Advancement in digital technologies, social media, far and wide reach of mobile devices are now redefining the banking experience for all of us. The technological evolution around touch...
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Channel Optimization for Banks
By Sethuraman Janardhanan On 23 Jul 2014Channels are fast becoming an integral part of banking activities. In this age where customers enjoy best possible services across all industries, banks have to concentrate on and optimise their channel management strategies so that they are able to ensure...
Analytics Banking Customer Experience Digital Enterprise Innovation Technology
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Next Gen Customer Experience Management: Proactive Customer Care
By Shantanu Paknikar On 25 Feb 2014The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
Analytics Banking Customer Experience Digital Transformation Innovation Insurance Solutions
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Top 6 Technology Trends in Banking
By Varun Arya On 20 Jun 2013The trends listed below are identified from a short to medium term perspective. We also try to identify the key drivers for some of these trends i.e. whether they are demand driven (consumer needs) or regulatory compulsions or just proactive...
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