How do you treat your ‘internal customers’?By Prasanna Bableshwar On 22 Feb 2018
I worked at one of the top IT Services Company for just six months. Even by the end of the 6th month, they were not sure where I fit in. All this after they took two months to finish onboarding...
Enterprise Mobility for Field Services: A Matchless Driving ForceBy Shashin Shah On 26 May 2017
Dimensions of customer engagement are shifting from service to experience. Customer experience is now at the core of everything organizations do. Just watch organizations of any vertical, you will be amazed to see the extraordinary lengths they went in the...
Big Data & Analytics – Changing The Way Businesses Take Informed DecisionsBy Sakshi Mathur On 29 Jun 2016
In the age of Big data, businesses cannot thrive without finding a way to analyze data and bring insights out of it. In that sense, predictive analytics is one of the hottest trends that transforms the current business landscape. The...
Customer Experience and Customer EngagementBy Shantanu Paknikar On 8 Jul 2015
The Digital Age is resulting in the area of Customer Experience becoming more important than ever before. For example, in a recent Digital Trends report published by Econsultancy.com, a large majority (44%) of research respondents indicated that the primary way...
Near Real Time Insights to Empower Your Front LineBy Salil Godika On 4 Feb 2015
Generating real time or near real time insights and enabling front line staff access actionable takeaways is a game changer. Be it pharma sales representatives or customer service agents or airline cabin crew, the window to resolve or enhance customer...
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