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In a world where customers expect response within seconds or lose interest, fostering hyper accelerated digitally enhanced human interactions is critical for success. To satiate the digital native of today, organizations must reimagine their relationships with customers from a new perspective – across all channels and at every touch point.

Happiest Minds Customer Relationship Management solutions leverage techniques like predictive modelling, gathering intelligent insights through forecasting, data mining, and text mining to put the customer at the center of everything. We help our clients accelerate their CRM transformation initiatives to increase sales, boost productivity and improve customer service – while reducing operational cost and increasing time-to-market. We enable organizations to:

  • Track every opportunity and close more deals.
  • Deliver smarter service to achieve customer excellence.
  • Supercharge customer interaction at every touch point.
  • Improve customer, partner, and employee engagement.
  • Deliver a seamless experience across all points of commerce.
  • Build engaging and customized applications for unique business needs.

Our partnership with leading solution providers like Salesforce and Microsoft Dynamics uniquely positions us to help organizations understand their customers better and enhance the conversations. We help our clients get the most out of their CRM implementation by enabling a customer-centric digital business.

Offerings

CRM Consulting

Design a Customer Relationship Management plan that perfectly aligns with business goals and maximizes ROI.  

  • Vision and roadmap
  • Cloud feasibility assessment
  • Business process analysis
  • Mobility and social media
  • Product selection
Implementation and Integration

Choose the best-fit CRM solution and seamlessly integrate it with existing enterprise architecture to enhance efficiency.

  • Product configuration
  • Customization
  • Data management
  • Integration
  • Mobile enablement
Extensions

Extend functionalities of CRM solution to solve unique business problems. 

  • Social + mobility
  • Customer data hub
  • Web portal
  • Third party UI mashups
Migration

Transform legacy CRM system to deliver next-generation customer experiences. 

  • Legacy applications and CRM products
  • On premise CRM to cloud CRM
  • CRM version upgrades
Managed Services

Ensure quick and complete adoption and sustained competitive advantage by leveraging continuous maintenance and support services. 

  • Ongoing support
  • Shared services
  • Center of Excellence

Resources

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