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Overview

While disruptive technologies are a key driver of innovation and efficiency, business priorities change quickly and the customers often struggle to catch up.
IT organizations continually need newer ways to reduce costs and work efficiently while ensuring quality and security. As a result,  enterprises are adopting managed infrastructure services and undergoing rapid IT transformations  to build business models that adapt to Mobile Computing, Cloud Computing, Big Data, and Social Collaboration.
To eliminate security concerns when adopting new technologies, businesses also rely on infrastructure security services from managed security service provides. But most managed security service providers do not deliver a complete solution that incorporates both infrastructure security services and managed security services.
Happiest Minds Managed Infrastructure Services enable customers to reduce support costs while significantly improving visibility into the performance of the IT infrastructure.
We deliver innovative managed infrastructure services, along with managed security services using both cloud and traditional technologies, combined with collective business, technical and industry expertise.

Offerings

Global Network Operations Centre

Global Network Operations Center (GNOC) facilitates a proactive approach to provide the highest level of customer service and technical support and managed security services. We provide comprehensive monitoring and remediation services for servers, networks, applications, databases and end-user devices.

Desktop Management
  • Remote Desktop Management Infrastructure that includes tools, servers, services etc.
  • Hardware and OS Imaging
  • Setting up and Integrating VDI Infrastructure
  • Real time health monitoring of VDI desktops
  • Asset Management
  • Application Patches
  • Automation and Self Service Provisioning
  • Migration and Consolidation
NextGen Service Desk

By leveraging our 24 x 7 x 365 NextGen service desk, we assure your IT to be more productive, agile, secure and aligned to your core business at reduced risks. We deliver high quality managed infrastructure services and managed security services at lower TCO and flexible/predictable pricing models.

At the core of our managed infrastructure services are innovative IP solutions and accelerators, NextGen service delivery platform (iTaaS), best-in-class practices and proven methodologies. We provide industry leading KPI & SLA, while continuously improving parameters like increased first call resolution, reduced contact handling time, contact volume, human efforts and on-site dispatches, ensuring services are delivered on time.
We offer scalability and slasticity on demand
Our customers can choose between shared, dedicated and hybrid engagement models as well as required IT services from our well-defined service catalogs. We offer multi-channel support, from more expensive voice to lower cost email, web-forms and chat. Irrespective of the service requirement and engagement model, our services are integrated seamlessly and cost-effectively with customer’s existing in-house capabilities.

Managed Security Services

Managed security services are delivered from our resilient Global Security Operations Center (GSOC) for monitoring and remediation of threats to your IT environment. We differentiate ourselves from other managed security service providers by offering a combination of both managed infrastructure services and managed security services, thus providing organizations with a fully capable platform for adopting new technologies without compromising on security.

Managed Infrastructure Services
  • Database as a service
  • Data center and cloud managed services
  • Remote desktop managed service
  • Operational insights for predictive monitoring
  • Managed big data service

Resources

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