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With technology becoming all pervasive, enterprises are undergoing rapid IT transformations and redesigning to build business models that adapt to Mobile Computing, Cloud Computing, Big Data, and Social Collaboration. Happiest Minds Managed Infrastructure Services enable customers to reduce support costs as well as significantly improve visibility into the performance of the IT infrastructure.

We deliver innovative IT managed services using both cloud and traditional technologies, combined with collective business, technical and industry expertise. IT organizations continually need newer ways to reduce costs and work efficiently while ensuring quality and security, and hence need to continually give their managed security services an elevation.

While disruptive technologies are seen as a key driver of innovation and efficiency, business priorities change quickly and the customers often struggle to catch up.

Happiest Minds Managed Infrastructure Services helps eliminate the headache of running and deploying a converged infrastructure, and managed security services take the burden of being secured.

Business Benefits

  • Platform driven managed services for self heal and self support
  • Technical service desk for efficient L1 support and improved first call resolution percentage
  • Transforming IT infrastructure from as is to IT as a service model using service accelerators
  • Consolidation and Optimization
  • Lower risk of IT failure
  • Increased Operational Efficiency
  • Continuous Automation & Service Improvements
  • Reduced Cost of Operations
  • Granular Performance Reporting
  • Continuous compliance
  • Improved security posture


Global Network Operations Centre

Global Network Operations Center (GNOC) facilitates a proactive approach to provide the highest level of customer service and technical support. We provide comprehensive monitoring and remediation services for servers, networks, applications, databases and end-user devices.

Our GNOC offers:

  • Technical Expertise: Highly trained & certified NOC SMEs
  • Proactive Approach: Continuous monitoring of infrastructure, proactive steps for swift resolution and remediation
  • State of the Art Facility: Our GNOC services are delivered from fully ITIL compliant, ISO 27001 certified NOC center based in Bangalore which works on 24 x 7 x 365 basis to ensure customer’s IT is running without any issues. Our Global Network Operations Center (GNOC) is backed by integrated toolset, standardized processes & methodologies and high automation
  • Flexibility: We provide flexibility to the customer in terms of engagement models, tools & technologies, technical services and pricing models
Desktop Management
  • Remote Desktop Management Infrastructure that includes tools, servers, services etc.
  • Hardware and OS Imaging
  • Setting up and Integrating VDI Infrastructure
  • Real time health monitoring of VDI desktops
  • Asset Management
  • Application Patches
  • Automation and Self Service Provisioning
  • Migration and Consolidation
NextGen Service Desk

By leveraging our 24 x 7 x 365 NextGen service desk, we assure your IT to be more productive, agile and aligned to your core business at reduced risks. We deliver high quality services at lower TCO and flexible/ predictable pricing models.

Our unique differentiator is based on our innovative IP solutions & accelerators, NextGen service delivery platform (iTaaS), best of breed practices and proven methodologies. We provide industry leading KPI & SLA and the services are continuously improved on parameters such as increased first call resolution, reduced contact handling time, contact volume, human efforts and on-site dispatches. Our robust governance structure ensures the services are delivered as per plan.

We offer Scalability and Elasticity on demand

The customers can choose between shared, dedicated and hybrid engagement models as well as required IT services from our well-defined service catalogs. We offer multi-channel support, from more expensive voice to lower cost email, web-forms and chat. Irrespective of the service requirements and engagement models, the services will be integrated seamlessly and cost-effectively with customer’s existing in-house capabilities.

Managed Security Services

Managed security services are delivered from our resilient Global Security Operations Center (GSOC) for monitoring and remediation of threats to your IT environment.

  • We help monitor, assess and defend customer’s IT including E-mail, websites, applications, data, identity, data centers & servers, networks and end-user devices
  • The Global Security Operations Center (GSOC) is staffed with certified and trained resources, advanced security monitoring tools and fully functional around-the-clock security monitoring and management
  • With 24×7 x 365 managed security protection and flexible options, our managed security services can help your business meet regulatory and best practice requirements (such as FSA, DPA, Basel, ISO 17799, HIPAA and GLA)
  • Regular assessment, configuration and updates of the firewall ensure effective firewall against intrusion
  • We protect your business from Distributed Denial of Service (DDOS) attacks and provide network surveillance and monitoring with Managed Intrusion Prevention System (IPS) and Intrusion Detection System (IDS)
Managed Infrastructure Services
  • Database as a service
  • Data center and cloud managed services
  • Remote desktop managed service
  • Operational insights for predictive monitoring
  • Managed big data service


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