Chief Technology Officers Conference 2016

Date: Aug 25, 2016
Venue: ITC Windsor, Bangalore

Mr. Gopalakrishna Bylahalli, Senior Vice President & Chief Technology Officer, Digital Transformation and Enterprise Solutions insights a keynote speaker for the topic “Innovative strategies for driving growth through customer support”.

He talked about how CTO’s role has transformed over the past few years given the emergence and growth of multi-channel customer engagement, what are the top challenges that multi-channel has presented and what are the innovative tactics or approaches developed to address these challenges.

He shared valuable insights on how Happiest Minds is using digital, mobile, and social communications with customers to build relevancy and engagement and how it is leveraging new tools and technologies to better deliver a seamless customer experience across all channels, including the in-store experience.