The Indian IT industry has learnt the hard way that there’s a price to pay for not being at the forefront on technological change. And it’s fixing that fast. It is ensuring that it is better prepared for the future. And, right now, industry leaders are betting on artificial intelligence and cognitive computing. “As an industry, we are used to being told by our customers what they want. Once a customer tells us what they want, we make sure we have the right people and the operational efficiencies to deliver. Having a product mindset requires a different thinking. That is a change,” says Happiest Minds’ Godika. “We probably won’t become product companies; I’m talking in the sense of platforms and frameworks. But the point is that they industry needs to think ahead and make bets on where they will invest.”
