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The Retail Ecosystem is going through the toughest and biggest transformation in Customer Experience.

Offerings

Business Transformation
  • Physical to Digital: When your business goes physical to digital, it will boost your customer reach, increase the footfall, increase revenue through influenced buying and enrich customer engagement enhancing loyalty and resilience.
  • New Digital Business: Data Monetization, Product Incubations and Market Place will strengthen your partnerships, steer innovations resulting in increased Market Share and Revenue.
  • Business Integration: To increase relevancy, single view of customers and unified brand experience companies must do Digital Business Integration through channel integration, brand consolidations, and data process integrations.
Experience Transformation
  • Brand Amplification: Manage and measure Brand Awareness and effectiveness across all digital channels including social for increased brand reach and improved brand value and engagement.
  • Lead Management: Create, nurture and convert leads achieved through the digital campaigns. This will increase your digital visibility, drive more footfalls to the site and improve the stickiness and conversion metrics.
  • Campaign Management: To increase your customer engagement metrics and campaign ROI it is essential to run campaigns with personalized and targeted content.
  • Omnichannel Experience: Provide seamless experience across channels irrespective of the devices that your customers use. This will enrich channel attribution, improved reach and build customer identification across channels.
  • Insight Driven Commerce: A personalized and intuitive experience while shopping will help increase customer engagement, improve relevancy and boost revenue.
  • Customer Service: A Chatbot led customer service and self-service will decrease the number of to the customer service representatives (CSR) and churn while increasing the LTV.
Enterprise Transformation
  • Process Automation: Productizing and automating services will decrease the level of manual intervention, reduce time to completion, and optimize the cost and the efforts.
  • Performance Management: Data-Driven Decisions with intelligent and contextual reporting will help you take quick and informed decisions.
  • Employee Enablement: Connected Employee and Knowledge management will get faster access to information with better interaction and community management.

Resources