Archives: Resource Centers

Our efforts toward continuous integration and continuous delivery (CI/CD)—often referred to as the key pillars of DevOps—have helped us automate application maintenance and support for our clients, offering them bottom-line benefits.

We introduce the concept of Intelligent Process Automation, giving clients the combined benefits of Robotic Process Automation (RPA) and DevOps in continuous application maintenance and support.

Happiest Minds also focuses on test case automation for sustained support and maintenance, enabling insight gathering for process improvement.

Happiest Minds sets up a well-designed knowledge management (KM) hub for clients, powered by artificial intelligence (AI) and machine learning (ML), adding greater value to application maintenance services. Right during the initial knowledge transfer process, we bring in innovation through the KM hub design and Learning Management System (LMS). The chatbot-enabled KM hub is integrated with a known error database (KEDB) to facilitate quicker resolution of tickets.

Happiest Minds enables enterprises to modernize legacy applications, helping them take advantage of social, mobile, analytics, Cloud and other latest digital technologies, without completely re-building core systems. An architecture-driven approach enables us to successfully accomplish application modernization initiatives by defining crucial tasks accurately, omitting the ones that are irrelevant to the specific scenario.

One of the key objectives of process reengineering is to optimize support and maintenance operational costs. Happiest Minds reengineers support processes, making trouble shooting quicker and operations easier for support engineers.

Our process reengineering offering automates support processes and enables self-service support. It promotes a shift left approach by providing deep insights into processes that help the team proactively identify issues and fix them.

In addition to the traditional L0, L1 and L2 support, Happiest Minds offers innovative maintenance services that proactively ensure good health of our clients’ IT applications as opposed to the reactive way. Our services include:

• Insights-gathering to facilitate informed decision-making and preventive action
• Root cause analysis (RCA) to eliminate recurring issues
• Technical debt elimination and reversal
• Static code analysis of applications to derive actionable insights and bring down maintenance costs
• Business KPIs notification
• Monitoring and housekeeping
• Performance testing