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With the advancements in the cognitive computing field, several capabilities and features which are being carried out manually can now be handled with minimum human intervention.
With Digital Query Assistants, the customer can come up with their queries in one sentence, and it will be answered in real time, with the most relevant and contextual result rather than receiving a ﬂood of related information.
Chatbot, or virtual assistant, is a software application which possesses the traits of human communication, interaction and emotion. It acts as an interface between the customer and the brand and holds the potential to enhance the customer experience.