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Community building is an important part of strengthening engagement with customers, partners, and employees. Salesforce Community Cloud helps you take engagement initiatives to the next level using its online community platform. It empowers you to connect with four major aspects of your business, i.e. sales, marketing, service, and distribution like never before and presents a new opportunity to build a seamless and more engaged customer experience.

With Salesforce Community Cloud, you can set new standards in building community by re-imaging all your business touch points to accelerate sales. You can quickly deploy it in your business environment, to transform the way you connect with your customers, partners, and employees.

At Happiest Minds’ we have the expertise to implement Salesforce Community Cloud in the right way for directly connecting with your customer, build deeper relationship with partners and empowering employees to provide them the information and apps they need to be most agile and successful.

Features & Benefits


Customer Community

  • Generate customer loyalty via building lasting relationships
  • Decrease customer service expense
  • Extend your brand experience
  • Connect your business processes with people
  • Connect your customers with each other

Employee Community

  • Make actions into impact
  • Boost employee happiness and efficiency

Partner Community

  • Close more business, faster
  • Optimize your partner network
  • Make your partners mobile
  • Engage Everyone— Build a community for everyone, from vendors, suppliers and agencies, to job applicants, patients, along with retail locations
  • Outmatch Service— Work together on fast-moving issues to close deals, resolve customer cases, reduce support calls, and overall improvement in customer satisfaction
  • Increase Participation— Encourage greater participation in the community by creating incentives such as levels and badges with custom icons and point settings
  • Boost Productivity — Increase productivity by enabling the employees to get information they need to be fruitful
  • Better Personalization— Deliver recommendations and content relevant to each individual's interests and behavior
  • Mobile Accessibility— Access from anywhere, from any device in an elegant, easy-to-use interface with powerful Salesforce functionality
  • Unified Platform—Create as many communities as you need within the same platform, and members can join multiple communities and easily switch between them all through single sign-on


Salesforce Community Design

Before embarking on designing a Salesforce community Cloud, it’s imperative to comprehend your business need to connect Salesforce communities. We’ll conduct sessions with you for identifying your brand objectives. We will sketch a partner experience model, and map out internal business processes and organizational structure. We will also prepare a documentation of the whole business process, architecture and approach.

On the whole, Happiest Minds’ will design a Salesforce community cloud that will suit the needs of your business aptly.

Salesforce Community Implementation

We will set up a community in no time with our out-of-the-box and customizable templates, and modify your community with your brand elements as well as content. We’ll implement the platform in a powerful way to connect deeper with your customers and create rich experiences. The implementation will accelerate your sales channels by connecting directly with distributors, partners and resellers. This would empower your employees to drive productivity and engagement with internal, branded communities.

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