Excellent customer service has become the lifeblood of businesses. Customers expect a personalized service, that’s responsive, fast and resolves their concerns anytime, across any channel, irrespective of the device they use. Your service agents need to respond quickly and with ease when your customers touch base with them.
Service Cloud by Salesforce, offers you a comprehensive view of your customers. It equips your agents with the means to have all the information at their fingertips on a single console.
Service Cloud provides your agents with a complete set of productivity tools, that enables them to track customer case history, manage dashboards and quickly respond to their customers’ unique needs. It empowers them to make quicker and smarter service decisions without any disruptions. Happiest Minds can give you a tailored experience by catering to the specific needs of your business using Salesforce Service Cloud. Through our Service Cloud consulting, you can get your most vital contacts, accounts, sales users and case data, up and running in no time.
With our customized Service Cloud implementation, you can rest assured that profits, customer loyalty, agent satisfaction and service quality will only go up while costs are kept under checks. We’ll help you: create more cross-selling opportunities, improve integration with back-office applications, get real-time information of support metrics, devise precise responses to emails, proactively respond through customer’s favorite social channel, know customer preferences through valuable insights and create brand loyalty, thereby improving your customer lifetime value.
Besides that, our extensive experience with self-service communities will help your organization in improving first call resolution, deflect calls and reduce case closure time.