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Customer Experience has always been a key focus area for enterprises all over the world. However with the digital age, the business impact of a good (or bad) customer experience being acutely and rapidly felt. Happiest Minds Digital Transformation Solutions and Services cover the entire customer journey, from marketing to sales to service. When you need to market your products and services to your customers, we can help you with solutions related to personalization, recommendations, location based applications, digital signage, and customer engagement. During the sales process, we can help with on premise as well as in-app experience solutions, Omni-channel commerce solutions, and assisted selling. Post the sale, we can help you in areas such as to 360⁰ view of customer, digital loyalty & advocacy, communities, and field service solutions.


Location Mobile Personalization

The Happiest Minds Lo-Mo-Me Solution is a combination of three triggers that are disrupting the customer experience space: Location based services (Lo), Mobile Apps (Mo), and Personalization (Me). Our solution leverages our extensive expertise in enterprise mobility and the data analytics & insights space to address how these triggers can be combined to transform the digital customer experience. The Lo-Mo-Me solution has applicability across industry sectors such as Retail, Banking & Financial Services, Healthcare, Travel & Tourism, Food & Beverages, and Hospitality.

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Digital Engagement & Loyalty Solution

Always on and digitally connected customers are driving the business need for customer engagement: bi-directional, dialogue based interactions between the enterprise and its customers. Customer engagement is a key driving force behind customer loyalty. Happiest Minds Digital Customer Engagement & Loyalty Solutions help you build deep relationships with customers, engage them in a sustained manner, and develop deep customer insights. Our digital platform Engagement Junction™ is a full-fledged, cloud based, Digital Engagement platform that helps you engage with your customers, reward them for their time & interactions, and derive rich insights from those interactions.

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