Managed Content as a Service (mCaaS™)

One Stop Shop for All Digital Content Brokering

Enabling real time, relevant digital asset delivery and discovery on the device, and channel of choice is imperative for creating differentiation in the digital business world. Intelligent solutions that can streamline, optimize, and manage digital experiences through content are the need of the hour. Effective enterprise content management and monetization that provides agility, dynamism, and consolidation is becoming the foundation of not only contextualized customer experiences, but also the overall enterprise digital transformation.

Happiest Minds managed Content as a Service (mCaaS^TM) is a pluggable, cloud powered Digital Content Broker Solution that seamlessly integrates with transactional systems and leverages any form of standard storage and middleware. This solution empowers organizations to derive relevant information from enterprise content and digital assets in the most efficient manner by ingesting content into an AI powered engine. The platform with cognitive and AI powered chatbot features uses deep learning mechanism to learn customer behaviour and become more intelligent on the go. Natural Language Processing (NLP) and fuzzy driven intelligent search and predictive features of the mCaaS^TM platform make it desirable for businesses to drive their brand- customer engagement to the next level.

mCaaS^TM helps our clients to:

• Digitize and enrich content in real time to enable effective monetization.
• Create a single source of truth by connecting multiple data sources to enhance efficiency.
• Transform a cost center to profit center by disrupting the traditional contact center processes.
• Deliver contextual and most relevant information in near real time.

Offered both as a platform and a custom implementation, mCaaS^TM allows organizations to manage digital assets throughout their lifecycle. By delivering a smart, seamless and connected content flow for the enterprise, this solution creates an enhanced digitals experience for end consumers, customers, employees and partners alike.