Category: Testing Solution for Next Generation
As Travel & Hospitality companies are focusing on expanding their customer base and increasing loyalty, the emergence of disruptive technologies (Mobility, Analytics &Social) has provided them an opportunity to reach out to customers via multiple delivery channels. Traditional e-Commerce business of “Search to buy” is no longer a viable option as customer behavior is changing from researching products to sharing their experiences. This has led to an evolution of a Next Generation Commerce experience combining the Web, Mobile and Social platforms.
Organizations are moving towards implementing solutions to engage customers and increase revenue through multiple channels such as:
Web Commerce
Mobile Commerce
Social Commerce
- Booking & Payment Management
- Billing & Order Management
- Inventory Management
- Content Management
- Integration-GDS/Social
Channels/Sales & Marketing
platforms
- Native mobile applications
- Mobile web browsers
- Location based services
- Integration with GDS/Social
Channels/Booking/Inventory/
Pricing systems - Mobile Content Management
- Social Applications(F-
Commerce), Widgets Testing - Business Support applications-
Loyalty & Rewards Programs - Integration with Sales &
Marketing platforms
Testing Services for Next Generation Commerce
Performance Testing – Load / Endurance / Stress
Test Automation – Mobile Applications / Mobile
Web Browsers / Web Commerce / Web Services
Compliance Testing – PCI.DSS & Open
Travel Alliance
Security Testing – OWASP Top / Vulnerability
Assessment / Mobile Application & Device Security
API Testing – Service Level, Business Rules,
API Integration
Usability & Accessibility (WCAG 2.0, Section 508,
DDK.UK)
Compatibility Testing – Browser & Mobile Platforms
Functional Testing
Offerings
- Mobile Commerce
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- Mobile Commerce – Development of native and browser based applications
- Increase access points for customers
- Location based applications
- Engaging Customers
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- Creation of rich content to enable repeat visits to website
- One-One relationship to retain and reward customers
- Customer Assurance and Compliance
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- Focus on Security – OWASP top 10
- Adherence to standards (PCI – DSS)
- Location based compliance
- Improving User Experience
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- Faster transaction cycles
- Ensure availability of 99.999% benchmark
- Social Media Integration
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- Provide platforms to publish reviews and promote products (Brand Management)
- Social Applications – Increase sales through social channels (F-Commerce)
- Increase revenue through multiple channels
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- Extend product – Affiliate / Partnerships
- Dynamic bundling of travel products
- Promote the product – Publish APIs for consumption
Next Generation Commerce has led to a need for higher levels of assurance, test optimization, better test efficiency and enable reduced time to market while managing the cost of quality. Key questions that would cross the organization could be:
- How do I test heterogeneous and distributed applications?
- Does my customer feel secure and assured using my products and services?
- Will my systems be scalable to now handle traffic from the Web, Mobile and Social platforms?
- How do I reduce the cost of testing and improve Time-To-Market simultaneously?
- How do I evolve from localized system testing to a thorough end to end form?
Our services leverage test frameworks that we have built to cover disparate technologies thus creating an ecosystem which will achieve the benefits stated below: