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The IoT abbreviation is so simple to state – Internet of Things; but is it that simple? Internet of Things ecosystem could be combined with the ecosystem of products, services offered, service platforms, infrastructure, skills and regulatory. In a nutshell, IoT is a vast ocean which can be controlled and managed…

Offerings

Consulting Services - Technical, Tools and Process

Happiest Minds offer consulting services in an agreed time bound engagement / project basis.  This will enable our customers to take informed business decisions before taking up any ITSM and ITOM implementations.

Happiest Minds team of highly experienced consultants in the ITSM/ITOM forte will perform an assessment of the customer landscape. During this engagement, our consultants gather various information starting from customer’s business objectives, milestones and priorities. The assessment will include collection of various historical information of tickets and typical challenges faced. The outcome of the consulting engagement would be Gap analysis report that would churn out short, medium and long-term solutions to address the challenges and enable to achieve cost savings.

Implementation Services

Our team of highly skilled and certified professionals understands our customer’s business objectives and leverages the ITIL based implementation framework approach.

The team has extensive experience in project implementations that include integration between ITSM, ITOM tools and external applications to support cross-platform systems and are built using standard available methods.

Maintenance and Operations Services

Every business enterprise requires standardized IT support services that includes tiered L1, L2, L3 support to interact with the business users when they come across challenges in their day-to-day operations. These challenges may have potential business impact in case they are not handled in a timely and pro-active manner. Our Maintenance and support offering precisely addresses this very challenge and our customers can stay focused on their core business and our team closely works with customers based on the ITIL-based IT Service Management (ITSM) methodology to deliver the services and solutions.

ServiceNow Capabilities

Happiest Minds leverages the ServiceNow platform to empower customers’ digital journeys. This partnership aims to address customers’ challenges, modernize, and scale their IT and Enterprise Service Management landscape. Happiest Minds and ServiceNow collaboration will bring expertise and robust solutions to improve efficiency and maximize the value in customer environments with ServiceNow adoption.

Both Happiest Minds and ServiceNow adhere to industry best practices, including ITIL (Information Technology Infrastructure Library) to ensure standardized and effective IT and Enterprise Service Management implementations for your needs.

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