Archives: Resource Centers

End-User Computing (EUC) is the term used for a dedicated team of IT professionals who put their efforts in providing the employees with the right solutions to the hardware and software, server and networking, firewall, OS and software patching, security-related issues.

Offerings

Technologies Supported
  • Cloud Environments: AWS, Azure & GCP
  • DC: On-premises and hosted data centers
  • Servers: Windows/Linux Virtual & Physical Machines, Virtualization Hosts, Physical Machines, Docker and Kubernetes
  • Databases: MSSQL, MySQL, Oracle, and Cloud PaaS DBs
  • Networking: Cloud Networking and DC Network Devices
  • Security: Cloud or DC Firewalls, WAF, Load Balancers, and VPN Devices
  • Storage & Backup: SAN & NAS (DC), Cloud Storage Solutions, Backup Solutions (DC & Cloud)
Monitoring and Management Services
  • Cloud Services – AWS, Azure, GCP
  • DC Virtualization – VMware, Hyper V
  • Windows Servers
  • Linux Servers
  • Network & Security Devices
  • Databases – MSSQL, Oracle, MySQL
  • Container Management & Orchestration Services
  • URLs / Websites
  • Application Performance Monitoring – Real User Monitoring and Synthetic Transaction Monitoring
IT Service Management Processes
  • Incident Management
  • Major Incident Management
  • Change Management
  • Service Request Management
  • Problem Management
  • Reporting, Analytics, and Live Dashboards:
  • Inventory Reports
  • Availability & Performance Reports
  • Ticket Summaries
  • SLA Reports
  • Trend Reports

Resources