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As retail industry grapples with the shifting consumer behaviour and highly disruptive influx of new technologies, Unified Communications Solution offers a unique opportunity for growth.

Offerings

Advisory & Assessment

Business Process Transformation Strategy and Planning services
Road Map for iBPMs short & long-term adoption
Business Process Improvement and Re-engineering Services
BPM CoE (Centre of Excellence) Setup and Support services

Build Deploy and Integrate

iBPMs Pilot, Proof of Concept Execution services
iBPMs Implementation services leveraging disruptive technologies
On-Premise or Cloud-based implementation with Partner & Open source iBPMs products

Managed Services

Managed Services – Monitor, Maintain, Manage & Continuous Improvements
Ongoing support for implemented solutions
Continuous Process improvements and optimization services
Long Term innovative Support models like shared services etc.

Solutions

Big Data Analysis Platform

DataAccel – A powerful, affordable, customizable and dependable solution for all your data analysis needs.
Digital Knowledge Hub (DKH)

Digital Knowledge Hub powered by mCaaS bring focus to the chaos of content – both structured and unstructured.
Digital Contact Center Modernization (DCCM)

Traditionally, Contact Centers (CC), especially the Support (In-bound) operations are looked...
Digital Query Assistant

Digital Query Assistant consolidates enterprises digital content into single source of truth and makes it available..
Digital Customer On Boarding (dCOB™)

Business does not exist if there is no customer. Customer Lifecycle Management is an extremely critical part of running a ...
Travel & Expense Management

We have out of the shelf ready to use solution that can be rapidly deployed with least customization...
IIME- Intelligent In-store Mobile Experience

We help building Smart Mobile Applications for convenient shopping, intelligent Real-Time contextual promotion etc...
iCM™- Innovative Case Management

We help building Smart Process Applications for both process centric, collaborative and knowledge centric business areas...
managed Content as a Service (mCaaS™)

Happiest Minds’ managed Content as a Service (mCaaS) is a pluggable, cloud powered Digital Content Broker Solution that seamlessly...

Resources

WHITE PAPERS

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- Digital Transformation in Retail – A 30 Day… Radical changes in the business landscape demand that enterprises relook their business…
- Big Data: Why should enterprises adopt it Today enterprises are in the midst of a transformation that compels them…
Case Studies

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- Innovative Content Monetization for an International Market Research… The business requirement was to have content segmentation and dynamic content orchestration…
- Intelligent Image Processing and Search/ Product Recommendation for… The business requirement was to create a single point of admin console…
Blogs

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- An Overview of Case Management
- Document Digitization: Regaining Importance due to Digital Disruptions?

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ABOUT HAPPIEST MINDS

Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights….

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