Archives: Resource Centers

Retail continues to change at a dramatic pace due to evolving shopping habits. Modern day shoppers expect superior shopping experience in all channels, many retailers are finding it difficult to keep up with these expectations.

Offerings

Customer Experience
  • Design-storming workshops to co-create transformational in-store customer journeys:
    • Scan-try-buy experience journey mapping and execution
    • Endless Aisle driven shopping experiences
    • Store fulfillment process and customer journey for ‘Click and Collect’ initiatives
  • Experiential Interfaces that deliver personalized experiences on kiosk or digital displays with 360 view of products leveraging Augmented Reality:
    • Fashion and Apparel- Magic Mirrors for virtual fitting experience with ‘Complete the look’ or ‘Sell a look’ recommendations
    • Furniture and Home improvement- Virtual Design and Buying experience with ‘Complete the look’ recommendations
  • Intelligent In-store Shopping solutions like:
    • Mobile PoS and Self-checkout
    • Intelligent Loyalty solutions that augment your PoS
    • Pre-ordering and fulfillment in-store
    • Digital Payments solutions like Apple Pay, Android Pay
  • Personalization by decoding customer purchase path in-store:
    • Customer Recognition, In-store Path to Purchase Tracking, Targeting and Insights leveraging beacons, WiFi
    • Lo-Mo-Me – a convergence of Location, Mobile and Personalization to Transform the Outdoor and In-store experience of customers

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Store Associate Solutions
  • Digital Advisory Sales Platform Holistic solution to enable OmniChannel customer experience with ready access to enterprise information, market demand, competitor information and customer 360 view
  • Productivity and Associate Engagement Solutions
    • Mobile PoS and Queue busting applications
    • Mobile BI: Real Time Insights to facilitate “On the move decisions”
    • E-catalogue: Electronic publication of product catalogue & brochures
    • Push-to-Talk for Seamless Communication between store management, associates and Customers
    • Member Feedback solution to engage and continuously track associate morale in store
  • Learning Management Solutions delivered in Gamified environment promoting community learning, skill assessment, peer group tracking and reporting
  • Gamified KPI/ Performance Management Dashboard to enable theme based multi-level KPI management, tracking and reporting aligned to department, store and regional metrics
  • Digital Signage System and Electronic SEL (Shelf Edge Labels) delivering dynamic product or promotional content and price updates across store locations from a central control unit

Resources