Omnichannel retailing which combines brick and mortar stores, mobile and e-tailing have changed the shopping scene we all are accustomed to. The new generation of tech- savvy customers expects anywhere anytime shopping, pick up and easy returns with tailored personalized offers. Whether they are doing shopping in the store, online, or using a mobile platform, customers expect that they should get a consistent shopping experience across the channels. How retailers can acquire all these capabilities across omnichannel which helps in increasing their operational efficiency?
Omni5 solutions from Happiest Minds provide a five faceted approach to accelerate the retail omnichannel adoption and transformation for retail enterprises. Our solution portfolio enables retail enterprises build omnichannel capabilities around Seamless/ Distributed Fulfilment, Connected and Personalized experiences, Integrated Product and Content Discovery, Customer 360 and Segmentation and Digital Infrastructure, Governance and Security. A proprietary consultative framework employed by Happiest Minds retail omnichannel solutions team will find the best way for retailers to enable retail omnichannel transformation by anchoring functional workshops to unearth your business needs, setting the business and technology architecture, proposing an accelerated implementation plan and implementing it.
Happiest Minds Omnichannel Capabilities
Seamless/ Distributed Fulfilment
- Click and Collect/ Click and Reserve
- Ship from Store
- Endless Aisle
Connected and Personalized Experiences
- Next generation Digital Experiences
- Omnichannel Personalization – content, search and experience
- Cognitive Recommendations
Integrated Product and Content Discovery
- Content and Catalog Management
- Workflow and Collaboration
- Digital Asset Management
Customer 360 and Segmentation
- Single View of Customer
- Profiling and Segmentation of Customer Data
Digital Infrastructure, Data Governance and Security
Our Solutions
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