Omni5

In the age of retail revolution, the customer expectations have changed drastically and they expect consistent digital experience with accurate product information, price and personalized offers consistent across all the channels. The new age retail space demands features like inventory visibility across all the channels, order anywhere, pay anywhere, pick up and return anywhere to provide an augmented customer experience. Retailers expect product identification, customer engagement and analytics across multiple channels for providing consistent product information/ content dissemination across multiple channels.

The retailers also aspire for unified payment options and wallet integrations and single dashboard view of order visibility along with customer traceability. To provide 360-degree customer support anywhere, they require hands on insights regarding customer past purchases, interactions, queries and complaints to be readily available to the customer service associates. In this age of conversational commerce, they also require the integration of Chatbots to enable assisted selling on digital channels with complete knowledge of customer context.  All these drives the need for a complete technology and process enabled omnichannel digital transformation of traditional retailer processes and technology ecosystem

Omni5 solution from Happiest Minds is a five faceted digital transformation solution designed for fulfilling end to end omnichannel requirements of the next gen retailer. It will help retail enterprises transform their stores into mini fulfillment centers with distributed order management. Omni5 focuses on customer identification, engagement and analytics across shopping trips and channels. It will thus enable retailers to shift from big data to better data for improved decision making and omnichannel personalization strategies. Availability of consistent and enriched product and content which can be contextualized and consumed across digital and physical channels is enabled through Omni5’s integrated product information and content capabilities.

Finally Omni5 builds on an infrastructure that scales and supports the changing needs of Omnichannel imperatives like enriched content, seamless visibility, personalization in real-time along with strong data security.