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Category: Industries

As Travel & Hospitality companies are focusing on expanding their customer base and increasing loyalty, the emergence of disruptive technologies (Mobility, Analytics &Social) has provided them an opportunity to reach out to customers via multiple delivery channels. Traditional e-Commerce business of “Search to buy” is no longer a viable option as customer behavior is changing from researching products to sharing their experiences. This has led to an evolution of a Next Generation Commerce experience combining the Web, Mobile and Social platforms.

Organizations are moving towards implementing solutions to engage customers and increase revenue through multiple channels such as:

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Web Commerce

Mobile Commerce

  • Booking & Payment Management
  • Billing & Order Management
  • Inventory Management
  • Content Management
  • Integration-GDS/Social
    Channels/Sales & Marketing
    platforms
  • Native mobile applications
  • Mobile web browsers
  • Location based services
  • Integration with GDS/Social
    Channels/Booking/Inventory/
    Pricing systems
  • Mobile Content Management

Testing Services for Next Generation Commerce

Performance Testing – Load / Endurance / Stress

Test Automation – Mobile Applications / Mobile
Web Browsers / Web Commerce / Web Services

Compliance Testing – PCI.DSS & Open
Travel Alliance

Security Testing – OWASP Top / Vulnerability
Assessment / Mobile Application & Device Security

API Testing – Service Level, Business Rules,
API Integration

Usability & Accessibility (WCAG 2.0, Section 508,
DDK.UK)

Compatibility Testing – Browser & Mobile Platforms

Functional Testing

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Offerings

Mobile Commerce
  • Mobile Commerce – Development of native and browser based applications
  • Increase access points for customers
  • Location based applications
Engaging Customers
  • Creation of rich content to enable repeat visits to website
  • One-One relationship to retain and reward customers
Customer Assurance and Compliance
  • Focus on Security – OWASP top 10
  • Adherence to standards (PCI – DSS)
  • Location based compliance
Improving User Experience
  • Faster transaction cycles
  • Ensure availability of 99.999% benchmark
Social Media Integration
  • Provide platforms to publish reviews and promote products (Brand Management)
  • Social Applications – Increase sales through social channels (F-Commerce)
Increase revenue through multiple channels
  • Extend product – Affiliate / Partnerships
  • Dynamic bundling of travel products
  • Promote the product – Publish APIs for consumption

Next Generation Commerce has led to a need for higher levels of assurance, test optimization, better test efficiency and enable reduced time to market while managing the cost of quality. Key questions that would cross the organization could be:

  • How do I test heterogeneous and distributed applications?
  • Does my customer feel secure and assured using my products and services?
  • Will my systems be scalable to now handle traffic from the Web, Mobile and Social platforms?
  • How do I reduce the cost of testing and improve Time-To-Market simultaneously?
  • How do I evolve from localized system testing to a thorough end to end form?

Our services leverage test frameworks that we have built to cover disparate technologies thus creating an ecosystem which will achieve the benefits stated below:

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Resources

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Even in this Internet-dominant era, it is estimated that 50% of airline bookings are still done by travel agents using GDS terminals. Though there are direct connect possibilities and other distribution channels, GDS as a channel seems indispensable for the next few years. Airlines will be able to reap significant benefits through this channel if they are able to plug revenue leakage opportunities. The GDS channel also provides rich data like BIDT – Booking Information Data Tapes and MIDT – Marketing Information Data Tapes to airlines which helps take business decisions.

Offerings

Airline Passenger Revenue Accounting & Proration Engine
  • Our proration engine adheres to all rules and regulations of IATA, including fares, provisos, mileages, routes, currency conversions and agreements among carriers
  • Developed on client server architecture that can be customized to airline needs
  • Seamless integration with web based as well as LAN based software components
  • Manual as well as electronic data acquisition with electronic data like TCN, BSP, CRC and image processing software
  • Sales Based Revenue Accounting (self-tickets) as well as First Coupon Accounting
Credit Card Reconciliation – Predictive Analysis

Goal:

  • Reduce loss due to un-reconciled ticket sales
  • Predictive analysis on time to remittances
  • Predictive Modeling for possible fraudulent or excessive credit card use

How we do it:

  • Reconciles all transactions i.e., sales and remittances
  • Analyze incomplete transactions
  • Charge back management
  • Foreign currency rate of exchange

What you get:

  • Identify whether the remitted money has come back to the airline’s bank account from the payment gateway through greater visibility on cash flows
  • Reduce the cycle Time for remittances by generating alerts
  • Manage surcharges and commissions with payment gateways
Automated Fare Audit Product
  • Automates the entire process without requiring extensive manual intervention
  • Integrates into the Airline Reservation system to retrieve PNRs and check if the tickets have been issued in adherence to the fare regulations
  • Carries out audits for “Prime Sales”, “Full and Partial refunds”, “MCOs”, etc.
  • Raises ADMs directly on the BSP links for erring agents
GDS BIDT Audit

Agent Performance Analysis:

  • ​Agent Performance Benchmarking by DEA (Data Envelope Analysis) based on:
  • Segmentation of the TA by GDS using multidimensional clustering
  • Profiling the TA by volume and revenue
  • Measuring the four quadrants (H-L, H-H, L-H, L-L) based on the misuse of airlines’ agreement, cost and volume of business

GDS Cost Optimization:

  • ​Cost Minimization across the GDS channels based on the transactions, revenue and volumes
  • Reduce revenue leakages
  • Manage look/book costs

Misuse/Fraud Analytics:

  • ​Build and enhance existing fraud detection systems to generate the alert and minimize losses and revenue Leakages by using advanced analytics
  • Reduce fraud/misuse of the ticketing Inventory by stakeholders

Traffic Freedom Analytics:

  • ​Analyze your market share on various routes through predictive scenarios
  • Predict cost Implications on various routes based on the route performance analysis
  • Increase the number of 3rd, 4th, 5th, and 6th freedom of traffic

Refund and Exchange Prediction Analysis:

  • ​Predict the refund/cancellation of air tickets
  • Prediction of part/full exchanges
  • Reduce errors committed by TAs

Revenue Forecasting:

  • ​Forecasts Revenue
  • Agent wise
  • Segment wise
  • Build a forecasting model using advanced analytics
Airline Revenue Control Systems
  • Accurate and cost effective solution that solves problems encountered during revenue calculation and reconciliation
  • Takes inputs from various entities involved, in sale, collection, and revenue realization
  • Closely monitors and reconciles the sales data, collection data and generates the accounting entries and trial balance
  • Tracks the entire life cycle of a PNR
  • Compares the sales data with the collection and finds out discrepancies
  • Calculates the flown revenue and physical (quality) parameters
  • Provides vital information about the aircraft’s performance
  • Generates various management reports easily with rich details
  • Ensures accurate and smooth revenue accounting to match the customers’ requirements perfectly
  • Generates airline invoices with full-billed value that incorporates necessary accounting effects into the system
Teletypes Queues Management System
  • Automates the entire process of teletype handling and is developed as per the AIRIMP standards
  • Carries out pre and post flight quality control checks for optimizing loads on all flights in addition to eliminating unnecessary GDS costs from unused inventory
  • Tracks booking trends and patterns that serve as valuable feedback to the marketing and revenue optimization teams
  • Manages flight clean up, over-bookings and monitors fictitious or duplicative bookings
  • Conducts flight scanning for seat requests (UMNR – Un Accompanied Minor, medical concerns, group bookings, families travelling together and frequent fliers), special meals, excess baggage, revalidations and reconfirmations
  • Significant cost saving of up to 35%
  • Register for a demo to know more about GDS Audit and Predictive Analytics Solution for Airlines

Resources

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The ever changing distribution landscape, customer’s expectation of personalized experience, environment friendly stay and need for actionable insights are becoming more important than ever. 20% of hotel queries are from mobile, thereby posing a challenge for hoteliers to create the next generation mobile friendly pre to post stay engagements. Travelers are engaging in social media like never before. It is becoming a challenge for hoteliers to manage their brand reputation, understand customer sentiments and resolve issues proactively.

With the KPIs – Occupancy, ADR and RevPAR on the rise, the hospitality industry is showing a sign of recovery from economic recession. This is an incredibly opportune time for hoteliers to create disproportionate business value, expand geographically and deliver a memorable experience to the end customer by relying on actionable analytics, rich dynamic content, robust backend operational systems and social media engagements.

Happiest Minds Technologies has crafted a unique blend of services and solutions. This is based on the core technology pillars of Cloud computing, Social computing, Mobility and Analytics for Travel & Hospitality brands worldwide to enable you to:

1.      Increase Revenue:

  • Create stellar customer experiences with social CRM and by seamless cross-channel integration of online, offline and mobile channels
  • Create and manage robust mobile friendly website / native app to – assist customers in their bookings, take advantage of location based services, mobile notifications, NFC, augmented reality, hardware specific features and report analytics for management.

2.      Improve Operational Efficiency:

  • Gather actionable insights using integrated dashboards – Customer opinions, reviews, behavior, revenue (rooms & ancillary services), KPIs (Occupancy, ADR, RevPAR), distribution channels performance
  • Integrate, test, deploy and manage all operational software – PMS, Restaurant & Bar POS, Kitchen console and Asset, Inventory, Housekeeping, Distribution Channel, Concierge and other facilities management systems.

Manage Risk:

  • Adhere to PCI compliance regulations as per PCI-DSS 2.0
  • Ensure smooth operation of systems by maintaining multiple environments (test, pre-live, live) of all operational software
  • Secure infrastructure on all channels and establish a unified command & control mechanism through convergence of IT & non-IT infrastructure

 

Offerings

Analytics & Business Intelligence

Business intelligence and analytics play a key role in addressing many revenue impacting and operational problems. With the right set of reports, ability to generate adhoc report without any technical knowledge, with a single source of truth and high data quality – travel companies can create a differentiated customer experience and increase their revenue. We offer:

  • Marketing Analytics
  • Revenue Management
  • Customer Analytics
  • Digital Analytics
Mobility Solutions

Today’s travelers want to access all the travel and stay related facilities and information’s on the tip of their figure, anytime, anywhere. Happiest Minds provides a wide range of mobility solutions, with advanced accelerators that can give your Hospitality business the true Mobile advantage. Our solution portfolio takes end to end care of mobility needs of a modern traveler. We offer:

  • Mobility Advisory Services
  • Mobility Application Development Services
  • Mobility Quality Assurance (QA) Services
  • Enterprise Mobility Management (EMM)

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Cloud Business Solutions

Cloud is a Transformation journey that cuts across Travel and Hospitality Business. Unlike other transformational themes, the uniqueness about Cloud is its ability offer transformational benefits in lieu of the (seemingly unavoidable) inefficiencies that exist in the system today – be it Business or IT, in tangible terms. This change is proving to be more sustainable, long-term and evolving – be it adoption or ROI. We Offer:

  • Cloud Advisory Services
  • Transformation & Integration Services
  • Sustenance & Optimization Services

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Social Computing

Hospitality brands globally are realizing that social media is their most successful marketing platform and also reduces the PR cost by over 25%. As a result, travel marketers are increasing their focus on social media. While social media engages with customers in terms of issue resolution, product information, promoting a deal and brand establishment, travel companies face various challenges when using social media. We have crafted a unique blend of Social Computing Solutions for travel brands worldwide:

  • nSight: Customer Insights Framework
  • nLoyal: Social Loyalty & Rewards (Gamification)
  • nGage: Eco-System Engagement Platforms
  • nAlyze: Social User Data Analytics & Dashboards
  • Social Apps

Resources

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Customer Experience is key for Airlines business. While Airlines do their best to provide seamless experience while optimizing on business efficiency,  Estimates show that airline spend on security has increased 25% over the last year primarily due to data collection & transmission, capital expenditure, security delays and diversions. With a volatile economy, increasing operational cost and increasing passenger volumes, it’s an opportune time for airlines to improve operational efficiency, perform large scale transformation and deliver a highly differentiated customer travel experience. These can be achieved by relying on actionable analytics, improved e-commerce strategies, robust backend operational systems and social media engagements.

Happiest Minds Technologies has crafted a unique blend of services and solutions for the Airline Industry. Our services are based on the core technology pillars of Cloud computing, social computing, Mobility and Analytics that are best suited for the travel industry.

Advantages

1. Increase Revenue and Customer Experience

  • Integrate social media platforms with in-house CRM to develop new insights, tailored offerings, 360-degree view of customers
  • Increase yield, strengthen profitability and serve the customer better by seamless cross-channel integration of online, offline & mobile channels
  • Offer ancillary services, unbundled products and location based services on mobile

2. Improve Operational Efficiency:

  • Gather actionable insights using integrated dashboards – Customer opinions, Operation data, Revenue (seat & ancillary services), KPIs (RASM, Operating Profit, Load Factor, Available Flying Time, etc.) and distribution channels performance
  • Integrate, test, deploy and manage all operational software – GDS, CRS, CRM, DCS, Flight planning and tracking, Route scheduling, Weight and Balance, Crew scheduling, Ground handling, MRO, Baggage handling, Distribution Channels and other management systems – Fleet, Yield, Cargo and Revenue

3. Manage Risk

  • Adhere to PCI compliance regulations as per PCI-DSS 2.0
  • Ensure smooth operation of systems by maintaining multiple environments (test, pre-live, live) and multiple geographies of all operational software
  • Secure infrastructure on all channels and establish a unified command & control mechanism through convergence of IT & non-IT infrastructure

 

Offerings

Customer Experience

Happiest minds have framework for building customer experience using combination of three triggers that are disrupting the customer experience space: Location based services (Lo), Mobile Apps (Mo), and Personalization (Me). Our solution leverages our extensive expertise in enterprise mobility and the data analytics & insights space to address how these triggers can be combined to transform the digital customer experience. We offer

  • Location based experience personalization
  • Omni channel Experience.
  • Customer Engagement & Digital Loyalty Solutions
Analytics & Business Intelligence

Business intelligence and analytics play a key role in addressing many revenue impacting and operational problems. With the right set of reports, ability to generate ad-hoc report without any technical knowledge, with a single source of truth and high data quality – travel companies can create a differentiated customer experience and increase their revenue. We offer:

  • Marketing Analytics
  • Revenue Management
  • Customer Analytics
  • Digital Analytics

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Mobility Solutions

Today’s travelers want to access all the travel related facilities and information’s on the tip of their figure, anytime, anywhere. Happiest Minds provides a wide range of mobility solutions, with advanced accelerators that can give your Airline business the true Mobile advantage. Our solution portfolio takes end to end care of mobility needs of a modern traveler. We offer:

  • Mobility Advisory Services
  • Mobility Application Development Services
  • Mobility Quality Assurance (QA) Services
  • Enterprise Mobility Management (EMM)

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Infrastructure Management

Infrastructure transformation services offered by Happiest Minds, help organizations address this question, and prioritize right projects, assure service transformation that reduces your time to market and thus helps in increasing your market share. Our offerings for infrastructure management are:

  • Cloud Technology Management Services
  • Unified Communication and Device Management
  • Big Data & Database Management
  • Managed Infrastructure Services (GNOC) – 24×7

 

Security Management

Happiest Minds offers comprehensive Security-as-a-Service (SaaS) covering compliance management, identity and access governance, cyber security and application & mobile security Different solutions offered are:

  • Compliance Vigil
  • Threat Vigil
  • Identity vigil
  • Cyber Vigil

 

Resources

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Analytics and Insights are a crucial element of smart all channel retailing. To grow your business, one needs to know the business. Happiest Minds Insights and Marketing automation helps retailers with customer acquisition, retention, promotion planning, effective retail operations and better merchandizing.

Personalization: Provide personalized shopping experience to the customers with right product recommendations, price and promotions. This solution helps the retailer to challenge showrooming problem and improve conversions.

Micro Segmentation: Segmentation 2.0 based on activities, social influence and sentiment data product and company associations (e.g. likes or follows, online comments and reviews, customer service records)

Dynamic Pricing: Ability to identify Stock Keeping Units (SKUs) on price changes, receive alerts on competition price intelligence and act on pricing opportunities

Social Engagement: Get actionable insights from social conversations in form of dashboards & reports – Customer Service Dashboard, Social Engagement Dashboard, Brand Reputation Dashboard and Competitive Intelligence & Benchmarking Dashboard

Offerings

Customer Analytics
  • Customer Segmentation
  • Loyalty Tracking & Retention
  • Customer Life Time Value
Marketing Analytics
  • Cross Sell & Up Sell (Product Groupings)
  • Campaign Management (Digital Marketing)
  • Multi- channel campaigns
  • Catalogue Planning (Product and Customer Segmentation
Merchandising/ Category Analytics
  • Brand/ Product Loyalty
  • Demand forecasting
  • Category Reviews
  • Assortment/ Range Planning
  • Shelf & Space Utilization (Planogram Metrics)
Store Analytics
  • Brand/Product Loyalty
  • Demand forecasting
  • Category Reviews
  • Assortment/ Range Planning

Resources

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Store continues to be the primary channel for majority of Bricks and Clicks retailers, since over 90% of all retail sales are transacted in stores. According to our Omnichannel Retail Survey, over 60% of retailers have embarked on transforming in-store customer and associate engagement with connected experiences and capabilities. Stores are also on their way to becoming mini-fulfilment hubs. Our solutions for In-store transformation include:

  • Customer Experience Solutions: Experiential Kiosks and Digital Displays, Digital signage, Beacon based personalization and Analytics for Customer Experience
  • Store Associate Solutions: Digital Advisory and Assisted Selling Platform, Learning Management Solutions, Gamified KPI/ Productivity Enablement Solutions and Store Performance Dashboards

Offerings

Customer Experience
  • Design-storming workshops to co-create transformational in-store customer journeys:
    • Scan-try-buy experience journey mapping and execution
    • Endless Aisle driven shopping experiences
    • Store fulfillment process and customer journey for ‘Click and Collect’ initiatives
  • Experiential Interfaces that deliver personalized experiences on kiosk or digital displays with 360 view of products leveraging Augmented Reality:
    • Fashion and Apparel- Magic Mirrors for virtual fitting experience with ‘Complete the look’ or ‘Sell a look’ recommendations
    • Furniture and Home improvement- Virtual Design and Buying experience with ‘Complete the look’ recommendations
  • Intelligent In-store Shopping solutions like:
    • Mobile PoS and Self-checkout
    • Intelligent Loyalty solutions that augment your PoS
    • Pre-ordering and fulfillment in-store
    • Digital Payments solutions like Apple Pay, Android Pay
  • Personalization by decoding customer purchase path in-store:
    • Customer Recognition, In-store Path to Purchase Tracking, Targeting and Insights leveraging beacons, WiFi
    • Lo-Mo-Me – a convergence of Location, Mobile and Personalization to Transform the Outdoor and In-store experience of customers

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Store Associate Solutions
  • Digital Advisory Sales Platform Holistic solution to enable OmniChannel customer experience with ready access to enterprise information, market demand, competitor information and customer 360 view
  • Productivity and Associate Engagement Solutions
    • Mobile PoS and Queue busting applications
    • Mobile BI: Real Time Insights to facilitate “On the move decisions”
    • E-catalogue: Electronic publication of product catalogue & brochures
    • Push-to-Talk for Seamless Communication between store management, associates and Customers
    • Member Feedback solution to engage and continuously track associate morale in store
  • Learning Management Solutions delivered in Gamified environment promoting community learning, skill assessment, peer group tracking and reporting
  • Gamified KPI/ Performance Management Dashboard to enable theme based multi-level KPI management, tracking and reporting aligned to department, store and regional metrics
  • Digital Signage System and Electronic SEL (Shelf Edge Labels) delivering dynamic product or promotional content and price updates across store locations from a central control unit

Resources

In today’s dynamic economic environment, manufacturers need to change the way they operate to address issues like low consumer spending, while treading through tight credit markets. With the advent of more evolved, effective communication channels and affordable sensor technologies, companies can now monitor customer behavior with respect to capital intensive equipment.

Our Digital Transformation initiatives are helping Industrial Manufacturing players deliver following business outcomes

  • Customer Experience
  • Business Efficiency

Solutions

Smart Enterprise
  • Sales Effectiveness Enabler
  • AMC Automation Solution on Cloud
  • B2B and EDI Integration
  • Mobile enabled SAP modules for Inventory and Pricing
  • Mobile Enabled Asset Performance Management/Plant Maintenance
  • Next-gen Remote Service Delivery Leveraging IOT
  • Compliance as a Service – Compliance Vigil
Connected Experience
  • Platform for remote monitoring of products
  • Next gen remote service delivery leveraging IOT
Advanced Analytics
  • Predictive Maintenance
  • Warranty management and analytics
  • Product life time analytics
  • What if analytics
  • Real time predictive analysis

Resources

Demand fluctuation, capacity underutilization, margin pressure through product life cycle and regulatory issue are key challenges manufacturers have to overcome. Manufacturers must deal with complex global challenges such as increasing customer expectations, lower cost competitors, fluctuating commodity prices and an unstable global economy, all while depending on a network of partners and suppliers working seamlessly to meet these rising demands

Our Digital Transformation initiatives are helping Industrial Manufacturing players deliver following business outcomes

  • Customer Experience
  • Business Efficiency

Solutions

Smart Enterprise
  • B2B and EDI Integration
  • Mobile enabled SAP modules for Inventory and Pricing
  • Mobile Enabled Asset Performance Mgmt./ Plant Maintenance
  • Compliance as a service – Compliance vigil
Advanced Analytics
  • Predictive Maintenance
  • Pricing analysis and leakage analysis
  • Demand Forecasting
  • What if analytics
Enterprise collaboration
  • Integrated Planning
  • Business Planning and Consolidation Implementation

Resources

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The Hi-Tech industry is driven by intense competition, continuous product innovation, and quick response to global market sourcing strategies to address new market needs. Electronics and hi-tech companies must incorporate changes whenever necessary, accelerate innovation processes and come up with winning ideas that translate into revenue to stay ahead of the competition and ensure improved customer experiences.

Our Digital Transformation initiatives are helping Electronic and Hi-tech Manufacturing players achieve following business outcomes

  • Customer Experience
  • Business Efficiency

Segments

Business Efficiency

Digital Assisted Sales Platform (DASP)

Salespeople spend less than 45% of their time selling, and in some cases, actual “client facing time” represents just 10% of the work week, with the remainder devoted to travel, administrative tasks and preparation. This leads to higher cost of customer acquisition. Typical business issues include:

  • Low productivity of sales force on the move
  • Poor quality of data inputs by salespeople, leading to erroneous forecast and pipeline information
  • Unsatisfactory engagement with prospects and longer resolution of queries

smart-crm

Smart CRM
  • CRM Access on Mobile
  • Smart Dashboards
  • Mobile Workflow
  • Pricing & quotation
  • Inventory Locator

smart-enagament

Smart Engagement
  • Sales Gamification
  • Message Board
  • Social reward & recognition

virutal

Virtual showroom
  • Assisted Selling
  • Video and audio Collaboration
  • Customer reviews
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Mobile Enterprise Asset Management (mEAM)

Process manufacturing industries are asset intensive; our services and solutions are targeted to improve asset utilization and availability, reduce MRO cost, streamline sourcing, procurement and sophisticated real-time monitoring and tracking. Our solution ensures:

  • Maintenance strategy, process harmonization and implementation of Enterprise Asset Management systems
  • Reliability centered maintenance
  • Condition monitoring and predictive maintenance
  • Remote monitoring and mobility solutions
  • Plant standardization, MRO spend optimization
  • GIS integration
  • Availability of compliance module on tablets with backend integration to ERP/SAP

B2B and EDI Integration

Happiest Minds have expertise in B2B Integration and EDI across industry segments and offer managed services to esteemed clients. We have domain experts across technology landscape, which include:

  • Architecture and Consulting
  • Design and Implementation
  • Rollout and Support
  • Performance and NFR Benchmarking
  • Product and Platform Implementation Support

AMC Automation

Annual Maintenance Contracts is a sought after revenue item by most enterprises which yield a very high margin. Happiest Minds have a solution on cloud based platform which automates entire process of

  • Creating AMC,
  • Workflow approvals,
  • Pricing engine,
  • Documentation repository and
  • Contract signing digitally.

Compliance as a service Compliance vigil

Organizations, today have to demonstrate adherence to a series of standards and controls, while proving that they actually exist. However, this is an uphill climb as they face dual challenges-determining the exact regulations that are required to be adhered to, and gathering evidence in order to prove the compliance to those identified regulations. Non- compliance can affect a business’ reputation and shake customer confidence. This is mainly because it, directly translates to a questionable integrity of the organization.
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Customer Experience

Next gen remote service delivery leveraging IOT

A innovative solution from Happiest Minds leveraging mobile App and Service mgmt. Solution with a interface to a platform to capture and analyze sensor data information coming out of products. The application is having capability to interface with CRM.

  • Quicker and efficient processing of customer service requests for inspections or breakdown services.
  • Use of GIS/GPS technology and GPRS technology to allow for efficient communication with service team/inspectors on the field.
  • Provides real time access to critical information at the site, captures data, and transmits to headquarters.
  • Facilitates on-spot and hassle free sign off from the customer
  • Platform for remote monitoring of products
  • Customer engagement Platform for B2C
  • Next gen remote service delivery leveraging IOT

Engineering and Design services

Happiest Minds’ Consumer Electronics experts work with companies across the industry spectrum to help them sustain their competitive advantage with integrated solutions based on mobility, cloud, social and analytics. This, along with our specific offerings on User Experience Design and our ability to transform a concept into a complete solution, enables us to work with our clients using a partner approach. Our offerings include:

  • Streaming Solutions (Data/Audio/video streaming over wired/wireless networks)
  • Embedded systems/device drivers/embedded GUI
  • Specialized user interface design and usability
  • Technologies and Solutions around M2M/Internet of Things

 Advanced Analytics

  • Customer behavior analytics
  • Micro segmentation
  • Predictive maintenance
  • Warranty management and analytics
  • Product lifetime analytics
  • Warranty Analytics

Enterprise collaboration

  • Integrated Planning
  • Business Planning and Consolidation Implementation
  • Collaboration platform for field service and manufacturing
Internet of Things

MIDAS – Platform for remote monitoring of products

Happiest Minds MIDAS platform for IOT is cloud hosted platform which have capability to collect sensor data, process and deliver various kinds of services to end consumer.

  • Usage Patterns
  • Failure patterns
  • Preventive alerts
  • Predictive maintenance

Connected Products

Our engineering capability to build connected products leveraging various sensors and communication protocols have helped various players in Hitech Industry to give sophisticated services to end consumers.

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Advanced Analytics

Advanced Analytics – Happiest Minds Advanced analytics solutions around Internet of things are:

  • Predictive Maintenance
  • Warranty analytics
  • Product life time analytics
  • Supply chain analytics

Resources

With reduced return on investment and declining premium collections, underwriting is increasingly being seen as a means to achieve operational efficiency. It is now recognized that the key performance driver for insurers in today’s environment is superior underwriting.  Improved underwriting can help insurers increase profitability and enhance business growth.

We understand the challenges you face

  • Outmoded underwriting practices
  • Use of outdated and suboptimal technologies with siloed systems and manual processes
  • Pressures to reduce risk, yet improve growth
  • Changes in regulatory environment

Happiest Minds helps underwriters reduce costs, improve risk selection, segmentation and pricing, and improve business performance. We are committed to delivering business value and growth by utilizing the latest generation technology to increase automation and enable better decision-making.   We provide superior workflow and document management solutions as well as integrated systems for underwriters and mobile enhancements for speedy turnaround of quotes. Our areas of expertise include:

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    ABOUT HAPPIEST MINDS

  • Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unified communications, etc...

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