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Category: Industries

Although most insurers still rely heavily on brokers and agent to sell their products, the growth of newer marketing channels over the last few years, such as the web and mobile, have necessitated a greater need for marketing channel management.

We understand the challenges you face:

  • Rigorous governance and compliance requirements
  • Channel, incentive plan, and data complexities
  • Need to  reduce customer acquisition costs and improve retention
  • Siloed legacy systems that limit data flow, collaboration, and shared processes between distribution channels and carriers

Happiest Minds helps insurers bring in accuracy, flexibility and adaptability so that companies can extract the maximum returns from these channels. We are committed to delivering business value and growth by utilizing the latest generation technology to improve sales and channel management processes to improve profitability. Our advanced and detailed data analytics solutions provide actionable insights and reports that help insurers make informed business decisions. Some of our solutions are:

  • Streamlined agency management system, benefits and compensation system
  • Online comparison site with integration touch points, accurate quotations
  • Prebuilt sales analytics for better decision and agency management

Our areas of expertise include:

Resources

The reinsurance market experienced one of its worst years in 2011, with a historic level of catastrophic losses. The debt crisis in the Eurozone continues to challenge the industry, particularly in the developed markets, making underwriting an even more critical component to profitability.  Challenging market conditions are pushing insurers to underwrite extensive risk portfolios and venture into new products and lines of business, and hence the need for reinsurance agreements is gaining importance.

We understand the challenges you face

  • Protecting risk portfolios against natural disasters
  • Integrating reinsurance solutions with existing technology
  • Complying with different   countries regulations
  • Scaling reinsurance solutions to meet future needs
  • Providing insurers with a viable alternative to new risk management products

Happiest Minds helps reinsurers reduce costs, improve risk analysis and business performance. We are committed to delivering business value and growth by utilizing the latest generation technology to enable better decision-making, provide regulatory compliance, and improved risk management.  Our areas of expertise include:

  • Reinsurance Placement  and Premium Accounting
  • Data Entry, issue, placement and  contract binding, premium collection, accounting and accounting reconciliation
  • Claims Administration and Processing

Resources

The property and casualty insurance market continues to be soft, and this seems to be here to stay.  The slow recovery of the market, the years of price competition and the low returns on investment continue to curb profitability.

We understand the challenges you face

  • Fast changing customer preferences, competitive pressures and frequent regulatory changes
  • Increasing costs of  maintaining and supporting legacy systems
  • Changes in regulatory environment
  • Ongoing underwriting and investment income pressures

Happiest Minds helps property and casualty insurance companies reduce costs and improve business performance. We are committed to delivering business value and growth by utilizing the latest generation technology to provide solutions in different service areas — claims, policies, distribution etc.

We can help you modernize your current processes and innovate new practices to lower costs and improve underwriting profitability.   Our process optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls and enable you to take action by capitalizing on best-in-class decision making systems and models.  We provide real time analytics for risk management with actionable insights for improved decision making. Our range of comprehensive services includes:

Happiest Minds would the ideal partner in your IT lead business transformation:

Resources

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The Pensions and Annuities sector has had to deal with the costs of longer average life spans and faltering return on investment. The global economic meltdown has had a strong impact on the market demand for fixed annuities and other guaranty insurance products.

We understand the challenges you face:

  • Changing demographics and newer customers who want new products
  • Demanding customers who utilize multiple distribution channels
  • Shortening time-to-market
  • Legacy products and platforms
  • Changes in regulatory environment

Happiest Minds helps pension and annuity companies deal with the changing realities and improve business performance. We are committed to delivering business value and growth by utilizing the latest generation technology to provide solutions such as system modernization, process improvements, data migration and analytics.  We help you improve productivity and drive efficiencies, develop new products with accurate pricing and improve distribution support.  Our range of comprehensive services includes:

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Fraud detection and Analytics Lloyd’s of London, styled simply as Lloyd’s, is a British insurance and reinsurance market. It serves as a partially mutualised marketplace where multiple financial backers, underwriters, or members, whether individuals (traditionally known as Names) or corporations, come together to pool and spread risk. Unlike most of its competitors in the insurance and reinsurance industry, it is not a company, but a market where its members join together as syndicates to insure risks.

Much of Lloyd’s business works by subscription, where more than one syndicate takes a share of the same risk. Business is conducted face-to-face between brokers and underwriters in the Underwriting Room.

Industry Situation

Lloyd’s has weathered the recent economic storm quite well, all considered. There have been some areas of concern, especially in areas linked to  subprime lending in the US, but overall, Lloyd’s has proved to be quite resilient.  Most members continue to offer insurance cover to their clients without significant hikes in prices or change in terms and pay claims.

Helps Lloyd’s members meet dynamic business

Happiest Minds helps Lloyd’s members meet dynamic business challenges and improve business performance. We are committed to delivering business value and growth by utilizing the latest generation technology and our deep domain experience to offer solutions in several niche areas – property and casualty, reinsurance, underwriting, pensions and annuities etc.

Our areas of expertise include:

Resources

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The Life Insurance sector is experiencing a decline in sales and investment income. Over the years, insurers have acquired several policy administration systems due to the need for faster time to market. As a result, there is no single view of the customer. The maintenance spend is enormous; Moreover insurers are facing intense competition and the need of the hour is for developing alternate distribution channels to maximize the customer reach.

Happiest Minds Advantage

At the core of Happiest Minds is the commitment to deliver tremendous business value Utilizing the new generation technology to its customers. Happiest Minds is poised to enable insurance companies around the world to meet the dynamic business challenges and improve business performance.

Some of the business aligned IT services that Happiest Minds cater to the Industry:

 

Resources

Education publishing has embraced digital transformation with open arms. This has led to the emergence of e-books, which contribute significantly to the overall revenue. Publishers enjoy higher sell-through rate while maintaining lower production cost and delivery. In addition to richer digital user experience and improved capability for personalized e-learning solutions and content retention, these benefits have compelled publishers to venture into mobile publishing, which offers more interactive content, real time analytics and personalized e-learning. Issues like piracy quality and compliance requirements have pushed publishers to explore newer revenue models and growth channels.
Happiest Minds offers services and solutions addressing the various requirements of education e-publishing Industry. Our services enable companies to expedite digital transformation in education publishing.

Offerings

Content Enrichment

Scalable and rapid technology solutions help create interactive course content that ensures greater learner engagement, better outcomes and a positive teaching/learning experience. Our services under content enrichment include:

  • Interactive, narrative content and rich media development and deployment service
  • Content enhancement service (quiz, questionnaires, annotations, comments, feedback and social elements)
  • Platform development for customizable courses, open learning and mash-able content
  • Support for assignments, assessments and question banks
  • Custom e-readers, players and SDK development
Analytics

Happiest Minds education analytics is a service that bundles technology pieces together, including infrastructure, analytics modules, adaptive services, and visualization. Aimed to rapidly enhance the ability to collate meaningful data and suggested actions, our services include:

  • Big data development and implementation service
  • Batch and real-time analytics service
  • Adaptive, predictive analytics and personalized e-learning services
  • Content instrumentation service – track meta data, learner activities and usage statistics
  • Data visualization service for instructors and students
Integration

Technology solutions in a learning environment co-exist with internal and external systems. Happiest Minds provides an API platform service that extends education content to leverage the power of the ecosystem through seamless integration of data and process. Our service offerings include:

  • API enablement engineering and management service
  • Developer experience service
  • API functional and performance testing service
  • Building custom integrations with LMS, e-portfolio, academic systems, institution portals
  • Building customized course authoring platforms
Commerce and Distribution

Happiest Minds’s API platform service helps utilize all the existing resources through seamless integration of data and process. Our offering for commerce and distribution include:

  • Development of market place for education learning applications, content and tools
  • Modular solutions for search, discovery, preview, adoption and purchase
Mobility

Present learning systems have to provide customized learning solutions based on student preferences. With the proliferation of smartphones, learning can take place irrespective of the location and time, and at the pace individual students are comfortable with. As mLearning is gaining ground, Happiest Minds provides e-learning solutions for various devices. Our solution offerings include:

  • Responsive education content rendering
  • Services to support device specific readers and formats
  • Enhancing the content for mobile interactions and collaborations
  • Tracking, monitoring and analytics
  • Rendering SDK for mobiles
Compliance and Assurance

Digital books and e-books now form a major chunk of publishing revenues—going as far as 40%. However, publishers have to manage print and digital platforms alike. While the print publishing workflow is well established, e-publishing has to abide by standards, support multiple formats and retailer requirements, and not to mention, the demands of accessibility and personalization. Happiest Minds provides a comprehensive QA process to address these critical needs. Our services include:

  • Verification of functionality, links and interactivities
  • Accessibility and compliance testing
  • QA and checklist generation and validation
  • Cross-platform testing and validation for retailer formats
  • Implementing DevOps and continuous integration practices

Solutions

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    Gamification Engine

    Gamification engine that can be integrated with education platform with many features like badges, points, rewards etc. to encourage the user behavior

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    Audio & Video Collaboration Tool

    WebRTC based real-time communications solution that allows students to use many devices to participate in collaboration with other students and educators.

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    Analytics Models Repository

    Collection of Analytics models specific to education space that can be implemented quickly on top of any education platform.

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    Partner Experience Platform

    We provide centralized portal for all partners and developers with features like: APIs & Documentation, Security of APIs, Community features.

Resources

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The Travel & Hospitality sector has witnessed tremendous changes in the recent years. Customers plan their travel and stay using multiple channels expecting a personalized, engaging and smart experience. The travel enterprises are facing constant challenges in tackling the intensified competition and concentrating on increased conversion without compromising on quality.

Happiest Minds Technologies has crafted a unique blend of services and solutions addressing the various sub-segments in the travel industry – Airline, Hotels, Cruise, Tour Operators, Distributors and Transportation & Logistic companies. Our services are  to enable OmniChannel of customer experience, increasing business efficiency using technology pillars of Internet of Things, Cloud computing, Social computing, Mobility and Analytics. Our Solutions also caters to Infrastructure and Security Management Solutions for Risk and Compliance, Threat & Remediation, Cyber Security.

Services

Airline

Seamless Customer Experience is the demand from all the traveler. Whether it is Domestic travel or International travel, Airline travelers interact with airlines using variety of devices, modes and location demographics. Happiest Minds have developed an OmniChannel Customer Experience methodology for Airlines, which evaluates customer experience at different stages like pre-booking, booking, check in, during flight, luggage tracking and post flight connect.

Using Analytics Happiest Minds have built solutions for ticket cancellation fraud tracking, predicting cancellations so that airlines can:

  • Increase Revenue
  • Improve Operational Efficiency
  • Manage Risk
  • Analytics & Business Intelligence
Hospitality

Travelers today use multiple channels before choosing a destination. It is becoming a challenge for hoteliers/service provider to manage their brand reputation, initiate Personalisation by understanding customer sentiments and resolve issues proactively. Happiest Minds Technologies has crafted a unique blend of services and solution to understand customer 360 to improve customer experience as well build business efficiency

Happiest Minds also provides innovative solutions using IoT technologies to take customer experience at next level. The managed security and infrastructure services provide complete security and hosting solutions for Hospitality industry:

  • Digital Advisory Sales Platform (DASP) for Customer Experience & Engagement
  • Analytics & Business Intelligence
  • Cloud Business Solutions
  • Mobility Solutions
  • Social Computing
  • Add Security and Infrastructure Services from IMSS site
Customer Communication & Data Insights

The advent of the Web world has opened wide opportunities for Service Providers to communicate with their customers and understand their preferences through Data Insights leads. This results in giving a better service experience and support during travel issues to the customers. Happiest Minds has outlined some important solutions and services that will boost the Hospitality business to a different level:

  • DASP to Digital Assisted Selling Platform
  • Personalized Communication
  • Automated Data Analytics
  • Promotion & Offers Analytics
  • Social Integration
Omni-Channel Experience

Travel & Hospitality and Omni-Channel Experience goes hand-in-hand. Omni-channel is about providing a seamless experience in a travel cycle irrespective of the multiple modes of interactions. Omni-Channel allows enterprises to see through the eyes of the customer and deliver better customer experience. We offer Omni-channel Solutions for the following:

  • Website & Mobile Enablement
  • Channel Integration
  • Kiosk Integration
  • DASP for Unified View of Customers & Products
  • Security & Infrastructure Management
  • Use of IoT for improving Customer Experience
Connected & Smart Enterprise

Today’s smart customers interact with Service Providers through multiple modes, mobile, tablet, web, social media, etc. Enterprises therefore have to be on their toes for imparting a flawless experience in a travel cycle, this is only possible if an Enterprise is Connected & Smart. Our Connected & Smart Enterprise Solutions include the following:

  • Application Integration
  • Enterprise Communication Bus
  • Social Media Connect
  • Cloud Infrastructure Management
  • Data & Security Management
  • Social Integration
Mobility Solutions

The deep penetration to smartphone usage has made people dependent more on the devices. Mobile phones give anytime, anywhere access of information to the end users. Happiest Minds Mobility Solutions helps Travel and Hospitality Enterprises serve their customers in the smartest ways. We offer:

  • Automated Notification
  • Self-Serve Request
  • Loyalty Reward
  • Airport & City Navigation with Augmented Reality
  • Offer booking to local ancillary services
  • Make mobile payment
  • Gamification
  • Distribute Digital Coupons
Security and Infrastructure Transformation

Volatility is likely to remain constant with a new phase of globalization. Keeping pace with the rapid market changes while ensuring that business growth stays on track is possible today only with the support of next generation technology. Not only can these new technologies drive operational excellence and predictable business operations through a standards-based delivery model, it can also help facilitate innovation. Either by moving to cloud-based applications, mobile-enabling the workforce, optimizing the IT infrastructure or securing the workplace, enterprises need the support of an expert technology partner to help them navigate the various complexities involved.

Infrastructure services

  • Service Desk
  • NOC Services – Server , Network , Storage , Database, Backup / Archival , Asset Management, Vendor Management
  • Data base Monitoring and Management
  • Cloud Operations Monitoring and Management
  • Mobility / BYOD Monitoring and Management
  • Big Data Provisioning and Management

Security Services

  • Security Device & Event Management
  • Log Monitoring and Management
  • IT Risk Office ( Risk , Compliance – Archer )
  • User Access Mgmt. ( Audit , Assurance )
  • App security, Threat & Vulnerability Management
  • File Integrity Management
  • Integrated Data Base Security
  • Advanced Malware Security
  • Network Forensics

Resources

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Modern age customers are gradually shifting to e-tail. Today, shoppers have all the information they need to make informed decisions and extract the maximum value out of their spending. Thus, traditional retailers need to change their business models to keep pace and excel as digital merchandizers.

Happiest Minds’ Retail Solutions and Services, combined with retail analytics, drives the much-needed Digital Transformation. Our retail solutions enrich end-customer experience and improve business efficiency through an integrated set of disruptive technologies like mobility, big data analytics, security, cloud computing, social computing, M2M/IoT and unified communications.

Happiest Minds has been recognized by Gartner as an Advanced Analytics provider operating in Tier 1 Retail market.

Offerings

In Store Transformation

Stores continue to be the nerve-center for most bricks and click retailers. However, there is an imminent need to transform retail stores into experience centers for omnichannel customers. Our retail solutions help stores function as mini-fulfilment hubs, offering flexibility in delivery choices to avoid losing a potentially sale. Our offerings:

  • Extended aisle, experiential kiosks and interactive digital displays
  • Location- Mobile-Personalization (Lo-Mo-Me) to drive personalization in-store
  • In-store path to purchase, track and engage solutions for customer experience management
  • In store digital customer journey codification
  • Digital signage
  • Associate enablement with digital advisory sales platform
  • Associate productivity solutions
  • Gamified KPI dashboard for performance of store associates

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Omnichannel Retail Transformation

Today, it is imperative for any retail business, engaging in more than one channel, to have a clearly defined omnichannel strategy. This creates a better impact on customers across multiple touch points, ensuring a seamless buying experience. Our retail solutions include:

  • Omnichannel fulfillment enablement
  • Customer 360:single view of customer is the foundation of omnichannel experiences
  • Omnichannel personalization
  • CRM and omnichannel customer feedback management
  • Front-end modernization or e-commerce enablement
  • Omnichannel maturity assessment and strategy

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Insights and Marketing Automation

Retail analytics Solutions and insights are a crucial element of smart all-channel retailing. Happiest Minds’ Insights and Marketing Automation assures customer acquisition, retention, promotion planning, effective retail operations and better merchandizing through advanced retail analytics solutions that provide actionable insights.

  • Personalization and Recommendation (PnR)
  • Customer micro-segmentation
  • In-the-moment/dynamic pricing
  • Social analytics
  • Campaign and marketing analytics

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Security and Infrastructure Transformation

With Insights, IoT and emerging technologies being in PoC and experimentation mode, retail leaders need to consciously steer their teams with the right decisions in terms of infrastructure, security and compliance requirements proactively. Our solutions, which help retailers adopt these disruptive technologies from security and infrastructure perspective, include

  • Assessment to benchmark your current state on security and compliance
  • Network, web and application Security
  • Data security (PCI 3.0)
  • PoS security
  • BYOD and mobility security
  • Analytics security (to help secure your Analytics platform)
  • IT in a box to address your end-to-end store infrastructure
Retail IoT

The internet of things is changing the way connected things can benefit industries, leading to the emergence of cross-industry synergies. MIDAS, our proprietary platform, when coupled with our industry expertise, can help you stay ahead of the curve. Our IoT solutions include:

  • Assessment on your readiness to embark on the IoT journey
  • In-store path to purchase, track and engage solutions for customer experience management
  • Intelligent vending systems and solutions for auto-replenishment
  • Real-time store Monitoring solution to proactively track and alert on scenarios like out of stock, device failures, potential expiries, planogram compliance, etc. for business to act in time
  • Solutions for supply chain visibility in warehouse, in-transit and in-store
  • Realizing cross-industry synergies with smart-home, smart-logistics, and smart-manufacturing use cases for order management and auto-replenishment.

Solutions

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Recent changes and growth trends in the global marketplace have created umpteen opportunities for players in the manufacturing industry to innovate. The traditional supply-based model of ‘produce then consume’ has been replaced by a scalable, flexible and reactive model that responds to the individual needs of the consumer. Thus, the need of the hour is a model can cater to needs of the customer in a manufacturing ecosystem focused on reducing waste and increasing customer satisfaction.

Manufacturing businesses do stand to benefit from the digital revolution although there may be disruptions at initial stage. The advantages which manufacturing players can get from digital revolution depends on whether manufacturers have the right culture, process, skills and technologies in place to capitalize on the opportunities that digital world presents.

INDUSTRY SEGMENTS

Electronics and Hi-tech Manufacturing

The Hi-Tech industry is driven by intense competition, continuous product innovation, and quick response to global market sourcing strategies to address new markets’ needs. Electronics and hi-tech companies must incorporate changes whenever necessary, accelerate innovation processes and come up with winning ideas that translate into revenue to stay ahead of the competition and ensure improved customer experiences. Our Digital Transformation initiatives are helping Electronic and Hi-tech Manufacturing players achieve following business outcomes:

  • Customer Experience
  • Business Efficiency
  • Internet of Things
  • Advanced Analytics
Industrial Manufacturing

In today’s dynamic economic environment, industrial manufacturers need to change the way they operate to address issues like low consumer spending, while treading through tight credit markets. With the advent of more evolved, effective communication channels and affordable sensor technologies, companies can now monitor customer behavior with respect to capital intensive equipment. Our Digital Transformation initiatives are helping Industrial Manufacturing players deliver following business outcomes:

  • Customer Experience
  • Business Efficiency
  • Smart Enterprise
  • Connected Experience
  • Advanced Analytics
Process Manufacturing

Demand fluctuation, capacity underutilization, margin pressure through product life cycle and regulatory issue are key challenges manufacturers have to overcome. Process Manufacturers must deal with complex global challenges such as increasing customer expectations, lower cost competitors, fluctuating commodity prices and an unstable global economy, all while depending on a network of partners and suppliers working seamlessly to meet these rising demands. Our Digital Transformation initiatives are helping Industrial Manufacturing players deliver following business outcomes:

  • Customer Experience
  • Business Efficiency
  • Smart Enterprise
  • Advanced Analytics
  • Enterprise Collaboration

Resources

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    ABOUT HAPPIEST MINDS

  • Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unified communications, etc...

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